Summary
Overview
Work History
Education
Skills
Timeline
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James Seay

Kissimmee

Summary

Detail-oriented professional with proficient experience at Hunters Creek Animal Hospital, adept in scheduling and record preparation. Proven ability to resolve customer issues and enhance client satisfaction through effective communication and multitasking. Skilled in bookkeeping and maintaining confidentiality, contributing to a streamlined and efficient office environment.


Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.


Focused professional skilled in stabilizing and assessing patients in emergency situations. Accomplished in utilizing medical equipment and instruments to diagnose and treat patients. Possesses strong interpersonal skills to effectively communicate with patients, emergency personnel and medical staff.

Overview

8
8
years of professional experience

Work History

Receptionist

Hunters Creek Animal Hospital
03.2022 - Current
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Completed bi-weekly payroll for 21 employees.
  • Organized and updated databases, records and other information resources.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

Retail Sales Associate

Prime Communications AT&T
07.2021 - 03.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Hospital Corpsman

US Navy
09.2017 - 05.2021
  • Rendered emergency medical treatment and administered immunization programs.
  • Provided leadership, delegation, and exceptional medical service in high-pressure situations.
  • Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
  • Performed basic laboratory tests and collected specimens for further analysis.
  • Helped with preparation of medical equipment and supplies for use in hospital procedures.
  • Supported medical staff in providing patient care in high-demand hospital environment.
  • Administered medications through injections and IVs in compliance with physician orders.
  • Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
  • Educated patients and families about health conditions and treatments.
  • Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
  • Collaborated with medical doctors and other healthcare professionals.
  • Assisted with lifting and moving patients.
  • Dispensed medications and monitored patient reactions.
  • Handled patient transfers from one medical facility to another.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted and labeled prescriptions with correct item and quantity.
  • Counted, measured, and compounded medications following standard procedures.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Managed opening and closing duties for pharmacy.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Education

High School Diploma -

Terry Parker
Jacksonville, FL
06-2017

Skills

  • Scheduling
  • Bookkeeping
  • Office supply inventory control
  • Verbal and written communication
  • PC proficient
  • Record preparation
  • Technical support
  • Multitasking and prioritization
  • File management
  • Appointment scheduling

Timeline

Receptionist

Hunters Creek Animal Hospital
03.2022 - Current

Retail Sales Associate

Prime Communications AT&T
07.2021 - 03.2022

Hospital Corpsman

US Navy
09.2017 - 05.2021

High School Diploma -

Terry Parker

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