James Seymore

Customer Service Specialist

Allentown,PA

Summary

Reliable and customer-focused retail professional with experience in high-volume warehouse and grocery environments. Proven ability to deliver excellent member service, handle cash accurately, resolve issues efficiently, and support daily operations during peak hours. Experience as a Member Specialist and acting secondary supervisor, combining hands-on work with leadership support to ensure smooth front-end operations. Adaptable team player eager to contribute in any role.

Overview

years of professional experience

Work History

Member Specialist / Secondary Supervisor

Sam's Club

2025.05 - Current

Serve as a Member Specialist and acting secondary supervisor supporting daily front-end operations.
Resolve member issues related to payments, memberships, refunds, and self-checkout.
Assist with training new associates, maintain cash accuracy, support workflow, and de-escalate member concerns professionally.

Front End Customer Service Associate

Giant Food Stores

2024.05 - Current

Provide high-quality customer service, process transactions accurately, assist customers across channels, maintain store cleanliness, ensure compliance with age-restricted sales, and support team workflow.

Front End Monitor

Weis Markets Inc.

2023.06 - 2024.05

Oversaw front-end operations, handled opening and closing procedures, monitored loss prevention, processed refunds and returns, delegated tasks, and resolved customer complaints professionally.

Education

High School Diploma -

PA Virtual Charter School

Skills

Member & Customer Service
Front-End Operations
Cash Handling & Accuracy
Refunds & Exchanges
Conflict Resolution

Team Support
Policy Compliance
High-Volume Retail
Time Management
Microsoft Office & Excel

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Timeline