James Shank
Lenexa,KS
Summary
Committed to delivering exceptional customer service and IT support, a dedicated Cybersecurity and Information Assurance scholar at WGU is positioned for excellence as a Help Desk Support Specialist. With practical home lab experience and an unwavering commitment to continuous learning, proficiency encompasses Linux, Windows 10/11, Windows Server, and Active Directory.
Overview
20
20
years of professional experience
Work History
Linehaul Driver
ABF Freight
09.2017 - Current
- Thrived for nearly seven years at ABF Freight, covering around 100,000 miles annually, delivering excellence in transportation and logistics.
- Safe and Efficient Operations: Safely operated commercial vehicles, meticulously following traffic laws, regulations, and company policies.
- Planned and executed efficient routes for timely deliveries and customer satisfaction.
- Cargo Expertise: Skillfully handled diverse cargo types, including fragile and hazardous materials, ensuring utmost care and safety.
- Collaborative Approach: Collaborated seamlessly with dispatchers and logistics teams, optimizing delivery schedules and providing exceptional service.
- Impeccable Record: Maintained impeccable safety record, consistently exceeding delivery targets, and contributing to ABF Freight's reputation for reliability.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected load security and checked for damages.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Military Musician
US Army
04.2003 - 09.2017
- Musical Mastery and Leadership: Achieved mastery in saxophone and flute, delivering exceptional
performances that resonated with audiences. Leading successful jazz ensembles, infusing creativity
into each performance, leaving lasting impressions. - Strategic Music Missions: Operations Representative that orchestrated music missions, ensuring
seamless execution and top-tier presentations. Adept management of complex logistics and
strategic planning delivered outstanding performances across diverse locations. - Fire Safety Expertise: Developed and executed comprehensive fire safety plans, safeguarding the
well-being of over 4000 camp members. Meticulous attention to detail and strategic thinking laid the
foundation for fire prevention and response efforts. - Contract Compliance Management: Ensured seamless
adherence to 4 awarded contracts, maintaining high standards while fostering positive client relations.
Thorough inspection reporting and unscheduled inspections enhanced quality and performance. - Logistical Coordination: As 392nd Army Band, and 1ID Band Supply member, coordinated essential
resources and logistics for dynamic 40+ person unit. Meticulously managing inventory, procurement,
maintenance, and distribution of musical instruments, ensured exceptional performances. - Administrative Excellence: Managed daily operations
for 40+ member unit. Precise accountability reporting, detailed record-keeping, and proactive leave
management contributed to operational readiness. - Effective Communication and Liaison: Facilitated seamless
travel arrangements for military personnel. Expertise in compliance, crisis management, and
communication ensured efficient and compliant journeys.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UT04.2028
Some College (No Degree) - General Studies, General Studies
Dyersburg State Community College
Dyersburg, TNSkills
- Interpersonal Communication
- Customer Service
- Windows 10/11
- Windows Server 2019 and 2022
- Linux and Linux Server
- Active Directory
- Computer Networking
- Computer Hardware Troubleshooting
- Resolve Technical Problems
- VPN Configurations
- Information Security
Accomplishments
I have created several home lab environments to enhance my learning including Active Directory with over 1,000 users, SIEM, and SQL.
Timeline
Linehaul Driver
ABF Freight
09.2017 - Current
Military Musician
US Army
04.2003 - 09.2017
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Some College (No Degree) - General Studies, General Studies
Dyersburg State Community College