James Sharp
Republic,MO
Summary
Dynamic professional in network technology support and administration, adept at managing complex IT projects and enhancing user satisfaction. Proven track record in coordinating application support and implementing innovative solutions. Strong interpersonal and analytical skills contribute to achieving organizational goals.
Overview
1
1
Certification
21
21
years of professional experience
Work History
System Administrator & Support Administrator
Penmac Staffing
02.2023 - 10.2024
- Support Administrator (Slate Scheduling proprietary software)
- Coordinated application bug fixes, upgrades, and enhancements to ensure system reliability and user satisfaction.
- Prioritize and provide application support to internal and external end users
- Executed internal IT administrative duties as Systems Administrator to maintain operational efficiency.
- Managed Windows desktop and server environments to ensure optimal performance.
- Mitel & Verizon VOIP phone system support
- Supported users with Barracuda email security solutions, enhancing email protection and reducing security risks.
- Office 365 and Microsoft admin portal for Azure
System Administrator II
PCNet (MSP)
01.2022 - 01.2023
- Customer facing support role troubleshooting a variety of hardware and software, including but not limited to:
- Configured and maintained Windows server settings and services to ensure system reliability
- Configured VPN and remote access solutions
- Administered Barracuda email services
- MS Office 365 Administration Portal
- Resolved Windows desktop issues to enhance user experience and maintain operational efficiency
- Supported printers and peripheral devices to minimize downtime and improve user productivity
- Mitel and GoTo VOIP Phone systems
- IT Glue for support tickets and documentation
Cloud Services, Systems/Network Administrator
Jack Henry & Associates
04.2015 - 04.2017
- Oversaw management of 64 virtual servers for Jack Henry products, ensuring optimal performance and reliability.
- Managed security compliance and server health, ensuring hosted product uptime during transition of Disaster Avoidance/Recovery site and resolution of customer trouble tickets.
- Microsoft Windows Server 2008 R2 Standard
- Microsoft Windows Server 2012 R2 Standard
- SQL Server 2005
- IIS v7
Cloud Services, System/Network Administrator
Levi, Ray, and Shoup, Inc.
09.2014 - 04.2015
- Managed network infrastructure and ensured system availability for clients.
- Configured routers, switches, and firewalls for secure communication.
- Monitored network performance and addressed connectivity issues promptly.
- Delivered contracted IT support to Jack Henry & Associates, enhancing system reliability.
- (See above position)
Support Analyst
JMark Business Solutions, Inc.
06.2014 - 08.2014
- Delivered phone support for technical and credential management issues in Active Directory and AS400 environments, ensuring customer issues were resolved promptly.
- Provided technical support for software applications and hardware issues.
- Assisted clients with troubleshooting and resolving system-related inquiries.
- Documented support processes and user guides for team reference.
Senior Network Administrator
BANCSOURCE, INC.
Republic, Missouri
01.2009 - 01.2013
- Managed LAN and established WAN to connect offices in Republic, Missouri, and Chicago, Illinois, facilitating seamless communication with mission-critical servers.
- Administered Exchange 2003 and 2007 servers, ensuring reliable email communication and data integrity.
- Managed domain and group policy alongside Exchange storage and email policies.
- Successfully maintained over 25 physical and virtual servers performing in various roles
- Directed daily operations of IT Help Desk, resolving technical issues and enhancing user support efficiency.
- Implemented Vipre Antivirus software.
- Symantec Backup Exec 2012.
- Web and DFS (Distributed File System) servers.
- Developed the structure and menus for the ShoreTel system and managed the system in its entirety.
- ShoreTel Director and Voicemail; including trunk recording
- Instrumental in the migration from an Intertel digital phone system to the ShoreTel VOIP phone system.
PC Repair Technician
COMPUTER HOSPITAL
Springfield, Missouri
06.2006 - 09.2006
- Performed diagnostic troubleshooting and replaced PC components, removing viruses and spyware to restore system functionality.
- Installed and repaired Windows Operating Systems from Windows 95 to Windows XP, ensuring optimal performance for users.
- Installed and repaired antivirus and anti-spyware software to enhance system security.
- Utilized various techniques and third-party software for disaster data recovery from failing hard drives, preserving critical user data.
- Participated in light retail sales; assisted customers in a retail environment and explained technical issues and solutions in a manner the average user can understand.
Computer/Network Support Technician
TCSI-Transland, Inc.
Stafford, Missouri
08.2003 - 06.2006
- Resolved software issues for OTR truck drivers, ensuring uninterrupted operations.
- Supported co-workers with hardware issues and technology use to help the trucking company of 300 employees achieve operational goals.
- Conducted training sessions for users to effectively navigate and utilize new software, enhancing user competence.
Education
Some College (No Degree) - Network Technology And Cybersecurity
Ozarks Technical Community College
Springfield, MO09-2026
Skills
- Vendor management
- Telephony solutions
- Remote access management
- Cloud infrastructure
- Network security
- Software migration
- System upgrades
- Software integration
- User training
Certification
CompTIA+ Certification 2021-12, Excel, Word, Access, Outlook, Power Point, Cloud Computing
Timeline
System Administrator & Support Administrator
Penmac Staffing
02.2023 - 10.2024
System Administrator II
PCNet (MSP)
01.2022 - 01.2023
Cloud Services, Systems/Network Administrator
Jack Henry & Associates
04.2015 - 04.2017
Cloud Services, System/Network Administrator
Levi, Ray, and Shoup, Inc.
09.2014 - 04.2015
Support Analyst
JMark Business Solutions, Inc.
06.2014 - 08.2014
Senior Network Administrator
BANCSOURCE, INC.
01.2009 - 01.2013
PC Repair Technician
COMPUTER HOSPITAL
06.2006 - 09.2006
Computer/Network Support Technician
TCSI-Transland, Inc.
08.2003 - 06.2006
Some College (No Degree) - Network Technology And Cybersecurity
Ozarks Technical Community College