James Shaw
Las Vegas,NV
Summary
Proven leader in store operations and team management, I enhanced Albertsons' sales through innovative merchandising and efficient inventory management. Skilled in shrink reduction and employee motivation, I significantly improved store performance and customer satisfaction by implementing strategic loss prevention and fostering strong vendor relationships.
Overview
12
12
years of professional experience
Work History
Assistant Store Director
Albertsons
11.2013 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Enhanced overall shopping experience by addressing customer inquiries promptly and assisting them in making informed purchasing decisions.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Enhanced vendor relationships, ensuring timely delivery and quality products.
- Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
- Conducted regular inventory audits to maintain accurate stock levels and prevent loss.
- Improved store layout for easier navigation and more pleasant shopping experience.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Sales Agent
Center Partners
01.2013 - 07.2013
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Bachelor Of Applied Science In Information Technology - Information Technology
Columbia Southern University
Orange Beach, ALCollege of Southern Nevada
Las Vegas, NVLakeland High School
Rathdrum, ID06.2012
Skills
- Store operations
- Employee Supervision
- Team Management
- Employee Motivation
- Shrink management
- Problem-Solving
Timeline
Assistant Store Director
Albertsons
11.2013 - Current
Sales Agent
Center Partners
01.2013 - 07.2013
Bachelor Of Applied Science In Information Technology - Information Technology
Columbia Southern University
College of Southern Nevada
Lakeland High School