Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
love to work with my hands. doing small home repair for clients alsop like to fish
Work Availability
Quote
Timeline
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James Shepherd

Ohatchee,AL

Summary

Results-oriented Support Manager offering 20 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Forge Support

BAE SYSTEMS
Anniston, AL
12.2018 - 11.2021
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Interpreted management directives to define and document administrative staff processes.
  • Coached employees through day-to-day work and complex problems.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.

Forklift Operator

Bae Systems Inc.
Anniston , AL
02.2018 - 11.2021
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
  • Boosted team performance by moving materials with forklifts, cranes and other equipment.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Removed orders from storage, wrapped and staged for shipments.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.

Artillery Repairer

Anniston Army Depot
Anniston, AL
01.2006 - 03.2018
  • Supported employees combat operations by employing ground weaponry such as forklift and order picking.
  • Oversaw field planning and coordination in full compliance with established command structures and detailed combat orders.
  • Completed inspections and any basic repair need to uphold strict performance standards.
  • Assisted with real-time intelligence collection by conducting field reconnaissance operations.
  • Repaired mechanical parts involved in turret traversing.
  • Troubleshot malfunctioning artillery equipment and identified nature and extent of repairs required.
  • Trained and assisted other employees in proper repair, maintenance procedures and capabilities of small arms.
  • Pinpointed serviceability of artillery parts, exercised initiative to maintain productive progress and accepted responsibility for functionality results.
  • Drove and operated heavy and light wheeled trucks and tracked vehicles
  • Operated in reduced visibility environments using infrared and starlight-enhancing night vision devices and targeting.
  • Oversaw daily operations to ensure high levels of productivity.
  • Maintained fire capability charts and friendly and enemy situation maps

Education

GED -

Bremen High School
Bremen, GA
03.2000

GED -

Ayers Tech
Anniston, AL
2000

Skills

  • Team Collaboration
  • Problem Identification
  • Needs Assessment
  • Progress Tracking
  • Service Documentation
  • Time Management

Accomplishments

  • Achieved my work[Result] by completing my duties[Task] with accuracy and efficiency.

Certification

  • fork lift and overhead crane Training - 06/22

love to work with my hands. doing small home repair for clients alsop like to fish

i do small remodeling projects for different clients

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Forge Support

BAE SYSTEMS
12.2018 - 11.2021

Forklift Operator

Bae Systems Inc.
02.2018 - 11.2021

Artillery Repairer

Anniston Army Depot
01.2006 - 03.2018

GED -

Bremen High School

GED -

Ayers Tech

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James Shepherd