Summary
Overview
Work History
Education
Skills
Timeline
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James Lee Sheppard

Interlachen

Summary

Dynamic and results-driven professional with extensive experience at Roses Department Store, excelling in inventory management and customer service. Proven ability to train and mentor staff while implementing effective merchandising strategies. Adept at conflict resolution and maintaining operational oversight, ensuring a seamless shopping experience for customers.

Overview

7
7
years of professional experience

Work History

Cashier

Rebel
Interlachen
04.2025 - Current
  • Processed customer transactions using point-of-sale systems.
  • Assisted customers with product inquiries and recommendations.
  • Maintained cleanliness and organization of the checkout area.
  • Handled cash, credit, and debit transactions accurately.
  • Collaborated with team members to ensure smooth operations.
  • Supported inventory management by restocking shelves as needed.
  • Resolved customer complaints with patience and professionalism.
  • Educated customers on promotions and loyalty programs available.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer questions and provided store information.

Cashier

Racetrack
Palatka
03.2024 - 04.2025
  • Processed customer transactions using point-of-sale systems.
  • Assisted customers with product inquiries and recommendations.
  • Maintained cleanliness and organization of the checkout area.

cashier, Store manager, Manager

Roses Departmant store
Gainesville
11.2020 - 01.2023
  • Supervised daily store operations and maintained optimal staffing levels.
  • Trained and mentored new employees on store policies and procedures.
  • Managed inventory control processes to ensure product availability.
  • Implemented effective merchandising strategies to enhance product visibility.
  • Monitored financial performance and controlled expenses within budget constraints.
  • Resolved customer inquiries and complaints to maintain satisfaction levels.
  • Ensured compliance with health and safety regulations in the store environment.

Delivery Driver

Opimal logistics
Gainesville
11.2018 - 07.2021
  • Loaded and unloaded packages efficiently at distribution center.
  • Navigated routes using GPS to ensure timely deliveries.
  • Inspected vehicles for safety and operational readiness before each shift.
  • Communicated with customers to confirm delivery details and address concerns.
  • Maintained accurate delivery logs and documentation throughout the day.
  • Collaborated with warehouse staff to optimize loading processes and reduce delays.
  • Followed company policies for safe handling of packages during transit.
  • Provided feedback on route efficiency to improve overall delivery performance.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Transported and safely delivered items to prevent damage or loss.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Navigated routes with relevant map programs and GPS systems.
  • Received daily delivery instructions and route assignments from dispatch.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Handled merchandise in accordance with product handling standards.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Notified customers of delays to decrease calls to support.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.

Education

High School Diploma -

Interlachen
Interlachen
10-2000

Skills

  • Point-of-sale system
  • Customer transaction processing
  • Cash handling
  • Inventory management
  • Product knowledge
  • Team collaboration
  • Customer service
  • Employee training
  • Point-of-sale systems
  • Conflict resolution
  • Merchandising strategies
  • Time management
  • Attention to detail
  • Problem solving
  • Safety compliance
  • Effective communication
  • Financial monitoring
  • Budget control
  • Operational oversight
  • Employee onboarding
  • Coaching and mentoring
  • Revenue management
  • Risk management
  • Shift scheduling
  • Project planning
  • Networking strategies
  • Task delegation
  • Clear communication
  • Marketing
  • Sales management
  • Safety procedures
  • Team leadership
  • Performance management

Timeline

Cashier

Rebel
04.2025 - Current

Cashier

Racetrack
03.2024 - 04.2025

cashier, Store manager, Manager

Roses Departmant store
11.2020 - 01.2023

Delivery Driver

Opimal logistics
11.2018 - 07.2021

High School Diploma -

Interlachen

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James Lee Sheppard