James Shoemaker
Dunmore,PA
Summary
Accomplished Technician with a proven track record at Proctor and Gamble, enhancing operational efficiency and team productivity through expert troubleshooting, maintenance, and repair skills. Excelled in leadership roles, from warehouse supervision to quality control, demonstrating exceptional attention to detail and communication abilities. Achieved significant improvements in workplace safety and equipment reliability. Responsible with excellent troubleshooting, customer service and analytics skills coupled with more than 25 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Responsible Technician with excellent troubleshooting, customer service and analytics skills. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
40
40
years of professional experience
Work History
Technician
Proctor and Gamble
08.1999 - 08.2024
- Warehouse Team leader
- Forklift Certified
- Supervised shipping distribution and workplace safety.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Supervised warehouse operations by managing employees during shifts.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Used warehouse management software to reconcile daily inventory.
- Production Leader
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- ER leader
- Safety Leader
- Quality leader
Shift Supervisor
Specialty Records / Time Warner
04.1988 - 07.1999
- Ensured workplace safety, conducting regular inspections and enforcing strict adherence to safety protocols.
- Conducted root cause analysis on production issues to prevent future recurrence effectively.
- Mitigated risks associated with production delays by implementing contingency plans and adjusting resources as needed.
- Delivered consistent on-time delivery of products through effective execution of shift responsibilities.
- Supported continuous improvement initiatives by actively participating in Kaizen events that led to increased efficiencies across operations.
Truck Driver
USMC
05.1984 - 06.1989
- Operated with safety and skill to avoid accidents and delays.
- Preventive Matainance on Vehicles
- Company driver (chauffeur)
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Improved on-time delivery rates with meticulous planning and time management.
Route Sales Representative
Dempsey Uniform & Linen Supply
02.1987 - 05.1988
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Streamlined route planning to accommodate last-minute changes, ensuring no delay in deliveries.
Education
No Degree - Manufacturing Technician
Johnson College
Scranton, PA11.1998
Skills
- Material handling
- Customer Service
- Mechanical Knowledge
- Work Planning and Prioritization
- System Troubleshooting
- Documentation And Reporting
- Deadline-oriented
- Written/Verbal Communication
- Safety Management
- Works Well Under Pressure
- Multitasking and Organization
- Stock counts
- Stock audits
- Inventory Replenishment
- Inventory Management
- Cycle counting
- Stock Rotation
- Warehouse Operations
Timeline
Technician
Proctor and Gamble
08.1999 - 08.2024
Shift Supervisor
Specialty Records / Time Warner
04.1988 - 07.1999
Route Sales Representative
Dempsey Uniform & Linen Supply
02.1987 - 05.1988
Truck Driver
USMC
05.1984 - 06.1989
No Degree - Manufacturing Technician
Johnson College
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