James Shores II
Charlotte,NC
Summary
Achieve industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.
Overview
9
9
years of professional experience
Work History
Cigar Specialist
Smoking Pipes Devision of Laudisi Enterprises
01.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time
- Optimized procurement processes by analyzing historical data and identifying areas for improvement.
- Developed strong rapport with vendors, fostering long-term partnerships beneficial to the company''s bottom line.
- Increased sales revenue by developing and implementing effective purchasing strategies.
- Contributed to increased profit margins by consistently monitoring costs and identifying opportunities for savings.
- Conducted market research to stay informed about industry trends and competitor activities.
Sales Rep
Ashton Cigar
10.2018 - 05.2023
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Led educational training seminars and product demonstrations
- Devised and implemented product strategies for filling market gaps and driving consistent sales
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Developed and implemented sales strategies to increase revenue
- Networked at events and by phone to expand business profits and revenues
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics
- Set up calendar with customer birthdays and other special events for personal touch
- Visited clients on-site to give benefit-oriented sales presentations
Store Manager
Sweetbriar Smokeshop
05.2016 - 10.2018
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Trained and developed new associates on POS system and key sales tactics.
- Implemented a new ordering process and identified poor work habits to improve process effectiveness.
- Increased sales volume by 15% in less than one year.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
Sales Associate/Jewelry Associate
Tim's Quik Fix
09.2016 - 07.2017
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Wrote sales slips and sales contracts.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Built relationships with customers to increase likelihood of repeat business.
Education
Associate of Arts - Culinary Arts
The Art Institute of Atlanta
Atlanta, GA2004
Bachelor of Science - mechanical engineering
Auburn University
Auburn, AL1998
Skills
- Excellent customer service skills
- Customer relations
- Personnel development
- Merchandising
- Goal-oriented
- Detail-oriented
Timeline
Cigar Specialist
Smoking Pipes Devision of Laudisi Enterprises
01.2023 - Current
Sales Rep
Ashton Cigar
10.2018 - 05.2023
Sales Associate/Jewelry Associate
Tim's Quik Fix
09.2016 - 07.2017
Store Manager
Sweetbriar Smokeshop
05.2016 - 10.2018
Associate of Arts - Culinary Arts
The Art Institute of Atlanta
Bachelor of Science - mechanical engineering
Auburn University
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