Summary
Work History
Education
Skills
Timeline
Generic

James Shorter

Sacramento,CA

Summary

Dynamic business owner with a proven track record at IDEO Product Development, excelling in customer relations and operations management. Successfully fostered client relationships, enhancing satisfaction and loyalty. Expert in project management, I led a high-performing team, implementing efficient processes that significantly improved service delivery and financial stability.

Work History

Owner

Innovative Styles and Design
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

Intern

KBAY RADIO
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Purchasing Manager

IDEO PRODUCT DEVELOPMENT
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

Education

Communications - Teaching

San Jose State University
San Jose, CA
05.2002

Communications Theory - Communications

San Jose State University
San Jose, CA
05.2000

Associate Of General Studies - Communications

Foothill College
Los Altos, CA
05.1998

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Operations management
  • Business management

Timeline

Owner

Innovative Styles and Design

Intern

KBAY RADIO

Purchasing Manager

IDEO PRODUCT DEVELOPMENT

Communications - Teaching

San Jose State University

Communications Theory - Communications

San Jose State University

Associate Of General Studies - Communications

Foothill College
James Shorter