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Resourceful Technical Assistant with knack for troubleshooting and streamlining processes. Skilled in supporting technical teams by resolving issues, maintaining equipment, and improving workflow. Known for boosting productivity and reducing downtime through innovative solutions.
Driven professional with specialisation in technical support and system administration. Possess proven problem-solving skills, able to pinpoint and rectify technical faults while providing first-rate customer service. With knowledge in various software and hardware systems, can serve as key player in enhancing operational efficiency and improving system performance in any organisation.

Experienced Financial Analyst with over 13 years of proven success in reconciliation, payment operations, and financial process optimization. Equipped with strong technical knowledge, analytical acumen, and a collaborative mindset, I’ve consistently delivered high-performance results across banking and financial services.
Key strengths include:

  💡 Driving automation initiatives to streamline payment channels and reduce operational risk
  🔍 Ensuring accuracy and security in payment transfers through vigilant oversight and fraud prevention
  📊 Supporting finance teams in closing month-end books with precision and timeliness
  🤝 Providing actionable feedback to customer service teams to enhance service delivery
  🔄 Leading change management and process re-engineering projects to improve organizational efficiency
  🎯 Known for reliability, attention to detail, and a customer-centric approach to problem-solving
  🧠 Skilled in negotiation, communication, and cross-functional collaboration



I am a driven, motivated and enthusiastic about Data Science, business intelligence and data visualisation and have already developed a portfolio of work as a result of my work in various part-time IT projects. These projects have helped focus my career choice and build my skills as well as demonstrating my passion for technology. I am an excellent communicator and have experience of agile development methodologies, complemented by expertise in database development, Python coding and technical report writing. I am also highly proficient in Microsoft Access and Excel. I am committed to securing a placement that will leverage, extend and enhance my skills through innovative and engaging projects and working as an integral part of your team. I am driven and adaptable and have excellent communication and problem-solving abilities. I am committed to fostering team success and supporting the organisational goals of my placement.

Motivated and approachable customer service professional with a strong track record of delivering exceptional support in fast-paced environments. Skilled in handling customer queries, resolving complaints, and building positive relationships to ensure satisfaction and loyalty. Adept at multitasking, maintaining professionalism under pressure, and using strong communication and problem-solving abilities to meet customer needs efficiently. Committed to providing high-quality service and contributing to team success.
Hard-working Team Leader with 3+ years of experience in different environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.

James Shoun

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Delivery Driver

Outdoor Recreation Guide

Rental Technician

Surveyor

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Bachelor of Science - Environmental Sciences and Sustainability Studies

Bachelor of Arts - Spanish

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Peter Grant Johnson Foundation Community Leadership Award

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Delivery Driver

Outdoor Recreation Guide

Surveyor

Rental Technician

Delivery Driver

Bachelor of Science - Environmental Sciences and Sustainability Studies

Bachelor of Arts - Spanish

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