James Shumpert II

• Exceptional Customer Engagement: Responds to customer concerns with a friendly and knowledgeable approach, swiftly resolving issues to ensure optimal customer satisfaction.
• High-Volume Customer Interaction: Successfully assists a significant daily customer influx, maintaining a positive attitude and a focus on customer contentment.
• Adherence to Standards: Consistently upholds productivity and quality standards, ensuring efficient and effective service delivery.
• Proactive Customer Satisfaction Strategies: Employs forward-thinking strategies to sustain customer satisfaction, addressing needs and resolving concerns promptly.
• Acclimation to Impound Lot Responsibilities: Proficient in the responsibilities and procedures integral to the Memphis Police Impound lot, demonstrating adaptability to diverse tasks.
• Forklift Operations and Crime Scene Support: Executes proper forklift techniques to transition vehicles, optimizing inventory management and creating additional space in the crime scene area to aid investigations.
• Comprehensive Vehicle Documentation: Records, documents, organizes, and inspects impounded vehicles, maintaining meticulous records for investigative and potential legal purposes.
• Collaborative Work Approach: Effectively collaborates with co-workers, receiving and delegating instructions in a cooperative manner to accomplish job functions.
• VIN Research and Communication: Conducts research on vehicle VINs, deciphering information to pinpoint registered owners and lien holders. Successfully communicates vehicle impoundment procedures to all concerned parties.
• Clerical Proficiency: Manages clerical tasks, including professional phone etiquette, addressing inquiries, assisting insurance agencies, and processing paperwork with precision from physical documentation to data entry.
• Conflict Resolution: Proactively resolves conflicts and misunderstandings, defusing complex issues with a clear explanation of procedures to customers.
• Initiative and Exceeding Expectations: Takes initiative to consistently surpass both customer and departmental needs, going above and beyond the defined job parameters.
• Privacy Consideration: Prioritizes privacy by removing personal documentation, medical prescriptions, and miscellaneous paraphernalia linked to the vehicle owner upon release for auction.

• Became acclimated to responsibilities/ procedures required to ascertain proficiency completing responsibilities of the Memphis Police Impound lot.
• Learned how to properly transition vehicles with the forklift to manage vehicle inventory and alleviate space in crime scene to further assist with the investigatory process.
• Recorded, documented, organized, and inspected vehicles that were impounded to keep records of information for investigative and/or potential legal purposes.
• Delegated and received instructions in a collaborative manor to execute job functions with my co-workers.
• Researched vehicle VINs and deciphered vehicle VINs to pinpoint registered owner/s and/or lien holder/s to successfully inform all concerned parties of vehicle impoundment with intention to explain procedures of retrieval.
• Handled clerical tasks such as answering the phone in a professional manner to answer any relative questions or concerns. Assist insurance agencies with information in regards to vehicle retrieval. Processed paperwork from physical documentation to data entry into the designated software for our records.
• Resolved conflicts or misunderstandings to defuse complicated issues with customers' understanding of procedure.
• Took initiative to always meet and exceed customers and departmental needs within the parameters of the job descriptions.
• Removed any personal documentation, medical prescriptions, misc. paraphernalia tracing back to the owner of the vehicle, to maintain previous owners anonymity, upon vehicle release for auction.

• Attention to Detail: Precision is crucial in vehicle wrap installation to ensure accurate alignment and seamless application, demonstrating a keen eye for detail.
• Material Knowledge: Familiarity with various vinyl materials, adhesives, and tools used in vehicle wrap installation, showcasing expertise in materials and equipment.
• Graphic Design Proficiency: Ability to design and create graphics for vehicle wraps, indicating creativity and graphic design skills that could be beneficial in video analysis and presentation.
• Surface Preparation: Skill in preparing vehicle surfaces, including cleaning, priming, and smoothing, showing an understanding of the importance of proper preparation for optimal results.
• Problem Solving: The ability to troubleshoot and solve issues that may arise during the installation process, reflecting problem-solving skills applicable to various technical challenges.
• Customer Interaction: Experience in collaborating with clients to understand their preferences and expectations, demonstrating strong interpersonal and communication skills.

Skills Transferable to Police Video Analyst Role:

• Documentation and Organization: Strong organizational skills developed in documenting details during vehicle wrap installations can be applied to maintaining the chain of custody and cataloging of police department videos.
• Technical Troubleshooting: Experience in identifying and resolving technical issues during vehicle wrap installations translates well into troubleshooting technical aspects of digital video systems.
• Collaboration and Coordination: Skills in coordinating with clients and other professionals in the context of vehicle wrap installation can be valuable in collaborating with technology professionals and vendors in the law enforcement setting.
• Time Management: Efficiently managing time during vehicle wrap installations, where precision and deadlines are crucial, is a transferable skill applicable to handling video evidence and meeting court deadlines.
• Adherence to Protocols: Following established guidelines in vehicle wrap installation aligns with the need to adhere to protocols related to data security, evidence handling, and retention in the Police Video Analyst role.

• Shipping: Logistical Coordination: Coordinated shipping activities, ensuring timely and accurate dispatch of products to designated destinations.
• Order Verification: Checked and verified orders to guarantee accuracy before shipment, showcasing meticulous attention to detail.
• Problem Solving: Applied problem-solving skills to address challenges in the shipping process, ensuring smooth and efficient operations.
• Packing: Packaging Expertise: Proficient in proper packaging techniques to safeguard products during transit, emphasizing a commitment to product integrity.
• Quality Control: Conducted quality checks on packed items, adhering to established quality standards.
• VAS (Value Added Services):Product Enhancement: Executed value-added services, enhancing products as required, showcasing versatility in handling specialized tasks.
• Customization Skills: Applied customization processes to products, demonstrating attention to detail in meeting specific customer requirements.
• Receiving: Efficient Inventory Management: Received and organized incoming shipments, ensuring accurate tracking and inventory management.
• Attention to Detail: Conducted thorough inspections of received goods, noting discrepancies and ensuring data accuracy.
• Problem Solving: Employed problem-solving skills in addressing challenges during the receiving process, ensuring efficient resolution of issues.
• Recon (Reconciliation) and Picking: Order Fulfillment: Picked items accurately from inventory based on customer orders, contributing to efficient order fulfillment.
• Reconciliation Procedures: Participated in reconciliation processes, ensuring discrepancies were identified, investigated, and resolved.
• Trans-load (Relocation of Trailer Contents to Another): Trailer Capacity Management: Executed prevention of trailer capacity blowouts by strategically managing the contents during the loading process.
• Problem Solving: Applied problem-solving skills to optimize trans-load procedures, ensuring trailer capacity efficiency while maintaining product integrity.

Skills Transferable to Police Video Analyst Role:

• Attention to Detail: Precision in verifying and reconciling orders aligns with the need for attention to detail in video analysis for court purposes.
• Logistical Coordination: Experience in coordinating shipping activities is transferable to coordinating and managing the collection, storage, and dissemination of departmental videos.
• Quality Control: Applied quality control measures in packing processes, which can be applied to ensuring the integrity and quality of video evidence.
• Efficient Inventory Management: Experience in organizing incoming shipments and managing inventory translates well to handling the cataloging and retention of police department videos.
• Adherence to Procedures: Followed established procedures in various departments, aligning with the importance of adhering to guidelines in the Police Video Analyst role.
• Customization Skills: Applied customization processes in the VAS department, showcasing adaptability and creativity, which can be beneficial in addressing unique challenges in video analysis.
• Order Fulfillment: Experience in accurately picking and fulfilling customer orders relates to the efficient retrieval and dissemination of video evidence for court purposes.
• Problem-Solving: Applied problem-solving skills in various contexts, indicating an ability to address challenges efficiently, which is valuable in both material handling and video analysis roles.

• Customer Service Excellence: Provided outstanding customer service, addressing inquiries, resolving issues, and ensuring a positive shopping experience.
• Interacted professionally with diverse customers, demonstrating strong interpersonal skills.
• Cash Handling: Conducted accurate and efficient cash transactions, maintaining cash register integrity.
• Managed financial transactions, including processing payments, providing change, and handling returns.
• Product Knowledge: Demonstrated in-depth knowledge of products and services, assisting customers in making informed purchasing decisions.
• Stayed updated on product features, promotions, and company policies.
• Communication Skills: Effectively communicated with customers, colleagues, and management, ensuring clear and concise information exchange. Utilized active listening skills to understand and address customer needs.
• Organizational Abilities: Managed store displays and product placement for optimal customer engagement.
• Maintained a neat and organized cashier station, enhancing efficiency and professionalism.
• Adaptability: Adapted to fast-paced retail environments, handling varying customer demands and multitasking effectively.
• Responded positively to changes in tasks or priorities, showcasing flexibility.
• Team Collaboration: Collaborated with colleagues to ensure a cohesive and efficient work environment.
• Assisted in training new team members, showcasing leadership and teamwork.
• Upselling and Cross-Selling: Implemented upselling and cross-selling techniques to enhance sales revenue.
• Suggested complementary products or promotions, contributing to increased customer satisfaction.

Skills Transferable to Police Video Analyst Role:

• Customer Interaction Proficiency: Developed strong interpersonal skills through customer interactions, applicable to collaboration and communication within a law enforcement setting.
• Communication Skills: Clear and concise communication skills are transferable to effectively conveying information in court regarding data security, chain of custody, and evidentiary data.
• Organizational Abilities: Experience in maintaining organizational order at the cashier station relates to the need for meticulous cataloging and retention of police department videos.
• Adaptability: Adaptability in handling varying customer demands can be applied to adjusting to dynamic situations in the context of video analysis and court testimony.
• Team Collaboration: Team collaboration skills are transferable to coordinating with technology professionals, vendors, and law enforcement colleagues in implementing new equipment and software applications.
• Upselling and Cross-Selling: The ability to suggest complementary products or services translates to identifying opportunities for improving video analysis processes or implementing new technologies.

• Product Knowledge: Demonstrated expertise in TCBY's frozen yogurt products, flavors, and toppings, assisting customers in making informed choices.
• Customer Service Excellence: Provided a welcoming and enjoyable customer experience, offering assistance in flavor selection, portion sizes, and customization options.
• Responded to customer inquiries and addressed concerns promptly and courteously.
• Cash Handling: Conducted accurate and efficient cash transactions, including processing payments, providing change, and handling transactions through electronic payment systems.
• Upselling and Cross-Selling: Implemented upselling techniques to promote additional toppings, special offers, or larger portion sizes, contributing to increased sales.
• Cleanliness and Hygiene: Maintained a clean and hygienic work environment, including the service area, utensils, and equipment, adhering to health and safety standards.
• Time Management: Efficiently managed customer queues during peak hours, ensuring timely service delivery while maintaining a positive customer experience.
• Multitasking: Handled multiple tasks simultaneously, such as processing customer orders, managing cash transactions, and restocking supplies, showcasing multitasking abilities.
• Team Collaboration: Collaborated with team members to ensure smooth operations, sharing responsibilities in tasks such as cleaning, restocking, and opening/closing procedures.
• Technology Proficiency: Utilized point-of-sale (POS) systems and electronic payment platforms for seamless transactions, showcasing proficiency in technology usage.

Skills Transferable to Police Video Analyst Role:

• Communication Skills: Developed effective communication skills through customer interactions, which are crucial for testifying in court regarding data security, chain of custody, and evidentiary data.
• Attention to Detail: Attention to detail in flavor selection and portion sizes aligns with the precision required in video analysis for court purposes.
• Cash Handling and Record-Keeping: Experience in cash handling and maintaining accurate transaction records relates to the meticulous handling and cataloging of police department videos.
• Cleanliness and Hygiene: Adherence to cleanliness and hygiene standards can be applied to the careful management of evidentiary data, ensuring its integrity and compliance with protocols.
• Time Management and Multitasking: Efficient time management and multitasking skills can be valuable in handling the various responsibilities of a Police Video Analyst, especially during high-pressure situations.
• Team Collaboration: Collaborative skills are transferable to coordinating with technology professionals, vendors, and law enforcement colleagues in implementing new equipment and software applications.
• Technology Proficiency: Proficiency in using POS systems and electronic payment platforms relates to the technical skills required for working with digital video systems and software in the Police Video Analyst role.

• Legal Research and Analysis: Conducted thorough legal research to support noncustodial parents' cases, ensuring a solid foundation for legal arguments.
• Case Preparation: Assisted in the preparation of legal documents, including pleadings, motions, and briefs, to effectively represent noncustodial parents in court.
• Client Interaction: Engaged with noncustodial parents to gather case-related information, ensuring a comprehensive understanding of each client's situation.
• Courtroom Observation: Attended court proceedings to observe legal proceedings, gaining practical insights into courtroom dynamics and legal strategies.
• Legal Writing: Drafted legal correspondence, memoranda, and reports, honing skills in clear and persuasive legal writing.
• Advocacy Skills: Developed advocacy skills through participation in client meetings, negotiations, and court hearings, representing the interests of noncustodial parents effectively.
• Legal Compliance: Ensured adherence to legal and ethical standards in all case-related activities, maintaining a commitment to professionalism.
• Team Collaboration: Collaborated with legal professionals, including attorneys and paralegals, contributing to a supportive and cooperative work environment.
• Problem-Solving: Applied critical thinking and problem-solving skills to address legal challenges and find resolutions in the best interests of noncustodial parents.
• Client Empowerment: Worked to empower noncustodial parents by providing them with legal information, guidance, and support throughout the legal process.

Skills Transferable to Police Video Analyst Role:

• Legal Research and Analysis: The ability to conduct thorough research is transferable to the investigation and analysis of video evidence in compliance with legal standards.
• Case Preparation and Documentation: Skills in preparing legal documents and maintaining organized case files are applicable to the meticulous cataloging and retention of police department videos.
• Client Interaction and Communication: Effective communication skills developed with clients can be valuable for presenting findings and providing testimony in court as a Police Video Analyst.
• Courtroom Observation and Advocacy: Experience in courtroom observation and advocacy translates well to testifying in court regarding data security, chain of custody, and evidentiary data.
• Legal Compliance: A strong understanding of legal and ethical standards is crucial for ensuring the handling of video evidence aligns with the rules of evidence.
• Team Collaboration: Collaborative skills are transferable to coordinating with technology professionals, vendors, and law enforcement colleagues in implementing new equipment and software applications.
• Problem-Solving: Problem-solving skills developed in a legal context can be applied to addressing technical issues or challenges in video analysis.