James Sikes
POWELL,OH
Summary
Looking for a job as a Manager. Focused and efficient Manager. More than a decade of experience leading with strong customer service to achieve successful operations and a good work environment. A highly qualified Manager with many years of experience who is able to take responsibility for running restaurants and managing a multitude of employees.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager
Penn Station East Coast Subs
Powell, OH
04.2023 - Current
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Reset store displays for special events and seasonal merchandise changes.
- Operated register, handled cash and processed credit card transactions.
- Replenished and arranged items to maintain appearance.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Answered customer inquiries regarding product features, availability, and pricing.
- Increased profitability and revenue by generating more money in sales.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Recruited, hired and trained new hires to optimize profitability.
Customer Sales Representative
Addeco
Dublin, OH
05.2022 - 04.2023
- Listened to customer needs to identify and recommend best products and services.
- Attended weekly team meetings to discuss upcoming projects and challenges.
- Audited customer account information to identify issues and develop solutions.
- Adhered to company policies and procedures when dealing with customers.
- Documented customer correspondence in CRM to track requests, problems and solutions.
General Manager
Barry's Burgers
Valdosta, GA
09.2019 - 05.2022
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Established and maintained positive and professional employee relationships
- Addressed customer complaints and resolved conflicts
- Recruited prospective employees and assisted with interviewing process
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
- Created staff teams and delegated work tasks to increase productivity
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Promoted store specials and limited-time offers to customers
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Monitored restaurant activity to determine seating and dining flow
- Mentored and trained new employees on company policies and procedures
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
- Maintained food and equipment inventories to support business demand
- Ringing up sales and arranging for delivery or pick-up of the customer's order if needed
- Inviting customers to search the company's website for coupons and other ways to save money
- Inviting the customer to join a loyalty program if there is one
- Greeting customers when they walk through the door
- Utilized suggestive selling techniques to generate sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Led employee evaluations with constructive feedback to boost performance.
- Ensured compliance with local health department regulations regarding food safety standards.
General Manager
Juanita's Diner
Valdosta, GA
04.2015 - 09.2019
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Established and maintained positive and professional employee relationships
- Addressed customer complaints and resolved conflicts
- Recruited prospective employees and assisted with interviewing process
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
- Created staff teams and delegated work tasks to increase productivity
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Promoted store specials and limited-time offers to customers
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Monitored restaurant activity to determine seating and dining flow
- Mentored and trained new employees on company policies and procedures
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
- Maintained food and equipment inventories to support business demand
- Ringing up sales and arranging for delivery or pick-up of the customer's order if needed
- Inviting customers to search the company's website for coupons and other ways to save money
- Inviting the customer to join a loyalty program if there is one
- Greeting customers when they walk through the door
- Utilized suggestive selling techniques to generate sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Led employee evaluations with constructive feedback to boost performance.
General Manager
Pablo's Seafood
Douglas, GA
12.2012 - 04.2015
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Established and maintained positive and professional employee relationships
- Addressed customer complaints and resolved conflicts
- Recruited prospective employees and assisted with interviewing process
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
- Created staff teams and delegated work tasks to increase productivity
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Promoted store specials and limited-time offers to customers
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Monitored restaurant activity to determine seating and dining flow
- Mentored and trained new employees on company policies and procedures
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
- Maintained food and equipment inventories to support business demand
- Ringing up sales and arranging for delivery or pick-up of the customer's order if needed
- Inviting customers to search the company's website for coupons and other ways to save money
- Inviting the customer to join a loyalty program if there is one
- Greeting customers when they walk through the door
- Utilized suggestive selling techniques to generate sales.
Owner/General Manager
Club X Bar and Grill
Douglas, GA
04.2004 - 12.2012
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Established and maintained positive and professional employee relationships
- Addressed customer complaints and resolved conflicts
- Recruited prospective employees and assisted with interviewing process
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
- Created staff teams and delegated work tasks to increase productivity
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Promoted store specials and limited-time offers to customers
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Monitored restaurant activity to determine seating and dining flow
- Mentored and trained new employees on company policies and procedures
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
- Maintained food and equipment inventories to support business demand
- Ringing up sales and arranging for delivery or pick-up of the customer's order if needed
- Inviting customers to search the company's website for coupons and other ways to save money
- Inviting the customer to join a loyalty program if there is one
- Greeting customers when they walk through the door
- Utilized suggestive selling techniques to generate sales.
Education
High School Diploma -
Appling County Comprehensive High School
01.1996
Skills
- Assisted customers with locating items and finding prices
- Supported loss prevention strategies by engaging with guests and reporting suspicious behavior
- Delivered excellent customer service resulting in loyal client relationships
- Processed sales and handled payment transactions via computer point of sale system
- Opened cash register at beginning of day and reconciled at closing, driving store operating procedures
- Built and maintained relationships with vendors and suppliers
- Monitored store performance and identified opportunities for improvement
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
- Recruited team members for maintaining adequate staffing levels according to projected sales
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
- Defined and updated restaurant policies and procedures
- Counted money and made bank deposits
- Kept accurate records in compliance with sanitation and food service requirements
- Investigated and resolved complaints regarding food quality and service
- Negotiated contracts and agreements with business partners, vendors, and customers
- Scheduled deliveries with service vendors or product suppliers
- Managed the daily operations related to customer service, inventory management, and marketing
- Oversaw staff by hiring and terminating, creating schedules, and tracking payroll
- Kept operating expenses low with good business controls
- Prepared staff work schedules and assigned specific duties
- Resolved conflicts between staff and customers in a timely manner
- Monitored alcohol beverage service in compliance with local laws
- Provided orientation and on-boarding training to new associates
- Facilitated team meetings to ensure staff remained informed of changes
- Estimated food and beverage consumption to determine purchasing requirements
- Established and enforced nutritional standards for dining establishments, based on accepted industry standards
- Opening and Closing Procedures
- Payment Processing
- Cash Handling
- Coaching and Mentoring
- Directing Team Members
- POS Transactions
- Guest Satisfaction
- Kitchen Equipment Operation
- Hiring and Training
- Labor and Food Cost Control
- Food Preparation and Safety
- Full Service Restaurant Background
- Food Service Background
Personal Information
Title: Manager/Team Member
Certification
- Safe Serv certified in Ohio.
Timeline
Assistant Manager
Penn Station East Coast Subs
04.2023 - Current
Customer Sales Representative
Addeco
05.2022 - 04.2023
General Manager
Barry's Burgers
09.2019 - 05.2022
General Manager
Juanita's Diner
04.2015 - 09.2019
General Manager
Pablo's Seafood
12.2012 - 04.2015
Owner/General Manager
Club X Bar and Grill
04.2004 - 12.2012
High School Diploma -
Appling County Comprehensive High School
- Safe Serv certified in Ohio.
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