Michael L. Silkoff
Derby,CT
Summary
To secure a challenging position utilizing my skills and experience, which will offer growth, increasing responsibility and advancement opportunities.
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
36
36
years of professional experience
Work History
Owner/Operator
Silky's Painting
04.2017 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
Office Manager/Sales Manager
Criscione Family Electric
01.2013 - 12.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Senior Admissions Representative
Butler Business School
04.2000 - 12.2012
- Provided academic and educational information regarding transfer procedures, academic polices, graduation requirements, and assist in Financial Aid
- Responsible for all aspects of student enrollment process
- Recruit and interview all potential new students
- Marketing Medical and Office programs by telephone, job and college fairs
- Responsible for training and managing new Admission Representatives for all campuses
- Assists in the development of the Sawyer/Butler Schools marketing and implementation plan
- Responsible for marketing and admission reports to be sent to Owner and Vice President daily
General Contractor/Painter
Robert’s New England Company
05.1998 - 04.2000
- Responsible for all aspects of development and implementation of marketing plan
- Met with all prospective clients to give estimates
- Supervision and training of all staff
- Ensured that daily operations ran efficiently also worked along with Crew in all aspects of painting interior and exterior
Vice President/Treasurer
Gene’s Boot Shop
08.1988 - 05.1998
- Responsible for all aspects of development and implementation of marketing plan
- Other duties were customer service, managerial duties, training staff, ordering and counting inventory
- Ensured that daily operations ran efficiently
- Maintenance and upkeep of store
Supervisor of Maintenance Crew
Duraclean Cleaning Company
05.1991 - 07.1993
- Responsible for all aspects of cleaning and dealing with clients for two major accounts
- Other duties included managerial duties, training staff, and ordering and counting inventory
- Ensured that daily operations ran efficiently
Education
Associate Degree - Business Major
S. Central Community College
New Haven, CTBachelor's Degree - Business Major
Sacred Heart University
Fairfield, CTHigh School -
Trumbull High School
Trumbull, CT06-1986
Skills
- Effectively established positive working relationships with co-workers and other affiliated individuals to promote awareness of organization
- Ability to handle multiple tasks simultaneously and ensure that all aspects of procedures are carried out efficiently and professionally to produce a successful outcome
- Possess strong organizational, planning, and interpersonal and communication skills
- An effective and creative administrator and motivator with significant accomplishments
- Dependable, reliable and highly motivated to achieve individual and organizational goals
- Ability to accurately follow instructions and be an effective team member
- Operations management
- Hiring
- Sales negotiation
- Personnel management
- Operations oversight
Personal - Volunteerexperience
- Volunteer for non-profit organizations; Fairfield YMCA, The Jewish Community Center, Easton Community Center.
- Coach Little League Baseball and volunteer Pop Warner Football.
Timeline
Owner/Operator
Silky's Painting
04.2017 - Current
Office Manager/Sales Manager
Criscione Family Electric
01.2013 - 12.2016
Senior Admissions Representative
Butler Business School
04.2000 - 12.2012
General Contractor/Painter
Robert’s New England Company
05.1998 - 04.2000
Supervisor of Maintenance Crew
Duraclean Cleaning Company
05.1991 - 07.1993
Vice President/Treasurer
Gene’s Boot Shop
08.1988 - 05.1998
Associate Degree - Business Major
S. Central Community College
Bachelor's Degree - Business Major
Sacred Heart University
High School -
Trumbull High School
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