James Simboli
Casselberry
Summary
Organized and dependable candidate successful at managing multiple tasks with a positive attitude. Willingness to take on added responsibilities to meet team goals and provide technological support and assistance to others. Hardworking and passionate with strong organizational skills to increase productivity. Complex problem-solver with a driven mindset to help increase time management.
Overview
7
7
years of professional experience
Work History
Tech Support
MoveitPro Software
04.2022 - Current
- Served as a liaison between customers and tech support teams when needed.
- Provided technical support to users during post-launch phases, quickly diagnosing issues and offering effective solutions.
- Diagnosed technical issues and input tickets to solve the issues in a timely manner.
- Trained customers on optimal usage of software and resolved any issues they encountered.
- Tested new software features for any potential issues and passed them to production upon successful validation.
- Communicated with customers on fixes for issues and general software support via phone and email.
OPS (Assessment and Accountability)
Seminole County Public Schools
03.2021 - 04.2021
- Successfully counted and kept track of testing materials between schools.
- Lifting and placing boxes of testing materials on pallets to be shipped out to other schools/centers.
Manager
Aloma Bowling Centers
08.2020 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
OPS (Assessment and Accountability)
Seminole County Public Schools
06.2017 - 07.2017
- Created tests efficiently in a timely manner.
Customer Service Cashier
Aloma Bowling Centers
05.2017 - 08.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy.
Education
No Degree - Computer Science
Seminole State College of Florida
Sanford, FLHigh School Diploma -
Lyman High School
Longwood, FL05.2017
Skills
- Technical Support Experience
- Technical Support and Assistance
- Technology Training and Support
- Information Technology Support
- Customer Technical Support
- Clerical Support
- Time Management
- Staff Training and Development
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Professional and Courteous
Timeline
Tech Support
MoveitPro Software
04.2022 - Current
OPS (Assessment and Accountability)
Seminole County Public Schools
03.2021 - 04.2021
Manager
Aloma Bowling Centers
08.2020 - 05.2022
OPS (Assessment and Accountability)
Seminole County Public Schools
06.2017 - 07.2017
Customer Service Cashier
Aloma Bowling Centers
05.2017 - 08.2020
No Degree - Computer Science
Seminole State College of Florida
High School Diploma -
Lyman High School
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