James Simmons

• Collaborated with technical and administrative teams to develop and implement successful corrective plans.
• Scrutinized production output and identified areas for improvement.
• Planned operations to meet established schedules, factoring in order demands and business forecasts.

• Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
• Advised patients and families on health topics pertinent to care and treatment.
• Instructed patients in at-home care and continued treatments.
• Maintained accurate patient charts and medical records.

Supervised the terranova test scoring system.

• Improved office operations by automating client correspondence, record tracking and data communications.
• Developed systems and procedures to improve operational quality and team efficiency.
• Developed and implemented strategies to maximize customer satisfaction.
• Kept high average of performance evaluations.

• Implemented project management techniques to overcome obstacles and increase team productivity.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Measured and improved customer satisfaction through feedback surveys and analysis.
• Monitored customer service calls to verify representatives' adherence to service standards and best practices.

Provided service in various regions across the globe. Turned up circuits, connected and disconnected circuits. done mapping and cross connects and trouble shooted problems on a daily basis to solve issues of customers.

• Reviewed progress controls for project quality assurance.
• Adhered to timelines to meet quality assurance targets.

• Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.
• Trained, motivated and instructed team of 15 employees staging and preparing items for deliveries.
• Created and implemented tracking systems to monitor progress and meet deadlines.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.