Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

James Simmons

Fountain Hills,AZ

Summary

Seasoned Printing Industry Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans, sales growth and day-to-day activities. Results-driven and resilient in developing teams while improving manufacturing, processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Operations Manager

Spectrum Color Media LLC.
04.2006 - 10.2022
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Increased profit by streamlining operations.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Developed and maintained relationships with external vendors and suppliers.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained personnel, to establish key internal functions and outline positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Senior Account Executive

Northwestern Printing House
01.1993 - 03.2006
  • Developed strategies using market research with support from cross-functional teams.
  • Secured 25 new accounts to increase company revenue and drive market share.
  • Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
  • Networked at events and prospected for new customers with diverse strategies.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Motivated team members to meet and exceed sales targets.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
  • Developed new business opportunities for company growth through effective networking and client presentations.
  • Brought in over $2.5mm in revenue while managing multiple high-profile accounts. i.e American Express, Trans Tach America, STP products, United Marine, St Joseph Hospital.
  • Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
  • Prepared documentation, finalized sales and maintained records.
  • Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.
  • Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
  • Led product demonstrations at trade shows and conferences, showcasing company offerings and attracting potential clients.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Customer Service Executive

Werner Printing
02.1989 - 03.1993
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
  • Collaborated with cross-functional teams to improve overall customer experience within the company.
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

Curriculum - Business Communication With Minor Applied Science

Drake University
Des Moines, IA

Certification - Color Correction

Graphic Arts Technical Foundation GATF

High School Diploma -

Kents Hill High School
Kents Hill, ME

Paper Industry

Certified Paper Maker
Consolidated Paper Company

Skills

  • Planning and implementation
  • Operations management & Efficiency
  • Project leadership
  • Client relationships
  • Staff management
  • Problem-Solving & Decision-Making
  • Employee relations and conflict resolution
  • Negotiation & Vendor Relations
  • Budgeting & Cost Control
  • Quality Assurance & Production
  • B2B Sales & Account Management

Certification

  • Real Estate Broker License – Nevada Real Estate Commission.
  • Google Analytics Individual Qualification – Google.

Languages

English
Full Professional

Interests

  • Swimming
  • Kayaking
  • Wine Tasting
  • I enjoy cooking for friends and family gatherings
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Food Photography
  • Graphic Design
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Community Cleanup
  • Gardening
  • Backpacking
  • Participating in fundraising events to support local charities, schools, or community projects
  • Regularly practice mindfulness and meditation for overall wellness

Timeline

Operations Manager

Spectrum Color Media LLC.
04.2006 - 10.2022

Senior Account Executive

Northwestern Printing House
01.1993 - 03.2006

Customer Service Executive

Werner Printing
02.1989 - 03.1993

Curriculum - Business Communication With Minor Applied Science

Drake University

Certification - Color Correction

Graphic Arts Technical Foundation GATF

High School Diploma -

Kents Hill High School

Paper Industry

Certified Paper Maker

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James Simmons