Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Leadership
Generic
James Sirbas

James Sirbas

Crown Point,IN

Summary

Dynamic service leader with a proven track record in fostering team collaboration and driving results. Expertise in problem-solving, customer relations, and process optimization enables effective navigation of complex challenges. Highly adaptable to evolving needs while consistently delivering high-quality outcomes. Recognized for strong communication skills, adept conflict resolution, and a commitment to continuous improvement initiatives that enhance operational efficiency.

Highly motivated Technical Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Service manager

Bolzoni Auramo
12.2018 - 09.2025
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technical advisors, ensuring timely completion of projects and reporting.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Spearheaded digital transformation initiative, introducing new software tools to improve service scheduling and customer communication.
  • Developed and maintained upstream reporting to keep upper management informed.

Field service advisor Lead

Bolzoni Auramo
02.2010 - 12.2018
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Shop Floor Supervisor

Bolzoni Auramo
01.2007 - 12.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Learned and adapted quickly to new technology and software applications.

Education

High School Diploma -

TF South
Lansing, IL
06-1999

College - Engineering

South Suburban College

Skills

  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Team leadership
  • Positive attitude
  • Technical troubleshooting
  • Continuous improvement
  • Risk management
  • Sales support
  • After-sales support
  • Project management
  • MS office
  • Technical support
  • Trustworthy and honest
  • Multitasking and organization

Accomplishments

  • Achieved Service data tracking by introducing Vsimple(power-bi) for organizing and collecting service history and resolve.
  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.
  • Achieved increased used equipment sales by introducing Online mobile app to give Sales team viability to increase sales. updated and maintained inventory to insure accuracy.
  • Built, introduced, and trainined digital platform via website for rental, used and new stock inventory sales.

Certification

  • Leadership Training 20hr course
  • AMT (Applied Motion Technologies) level 1, 2, and 3 Hydraulics training. 90hr



Timeline

Service manager

Bolzoni Auramo
12.2018 - 09.2025

Field service advisor Lead

Bolzoni Auramo
02.2010 - 12.2018

Shop Floor Supervisor

Bolzoni Auramo
01.2007 - 12.2010

High School Diploma -

TF South

College - Engineering

South Suburban College

Leadership

  • I have been leading the service department going on 5+ years. In this time I have worked to expand and improve the USA Bolzoni service and sales.
  • Over the last 5 years I have been developing and implementing product knowledge and application training to improve Sales team members.
  • For the last 10 years I have been working hand and hand with the Sales team members to perform site surveys and insure we are selling the right product to avoid mistakes and costly returns.


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