James Skarren
Los Angeles,CA
Summary
Dedicated Customer Service Representative skilled in inventory management and process optimization. Focus on enhancing customer satisfaction through efficient service and effective communication. Experience includes training staff and building strong client relationships.
Overview
12
12
years of professional experience
Work History
Stock Set Leader/Trainer/Inventory Operations Team
Funko
Los Angeles, California
2025.06 - Current
- Trained new staff on stock management procedures, enhancing team knowledge and adherence to best practices.
- Managed stock levels to optimize product availability for retail display.
- Collaborated with team members to efficiently receive and process incoming shipments.
- Organized inventory storage to enhance accessibility and efficiency.
- Conducted regular inventory counts to maintain accurate stock records.
Lead Customer Service Representative
H&R Block
East Northport, New York
2021.01 - 2026.04
- Managed scheduling and workflow to optimize customer service operations during peak times.
- Provided prompt, friendly, and knowledgeable responses to routine questions improving client satisfaction.
- De-escalated problematic customer concerns and service complaints.
- Facilitated communication between clients and tax professionals to enhance service experience.
- Trained new employees on company customer service policies and service level standards.
- Guided clients through tax preparation inquiries and documentation requirements to ensure compliance and accuracy.
Private Caregiver
Personal Employer
Old Bethpage, New York
2020.01 - 2020.12
- Supervised medication administration, personal hygiene and other activities of daily living.
- Improved patient outlook and daily living through compassionate care.
- Tracked and reported client's progress based on observations and conversations.
Customer Service Representative
Lighting By Gregory
New York, NY
2014.06 - 2020.01
- Resolved customer complaints through effective communication, improving customer satisfaction.
- Assisted customers with product inquiries, enhancing order placement experience.
- Provided accurate product and service information, supporting informed customer decisions.
- Processed returns and exchanges in accordance with company policies.
- Collaborated with team members to improve service quality and operational efficiency.
- Managed inventory levels to ensure product availability for customers.
Education
Bachelor of Arts - Liberal Arts And General Studies
New York University
New York, NY2014-05
Skills
- Inventory management
- Stock management
- Inventory optimization
- Scheduling coordination
- Customer relationship management
- Retail sales
- Problem-solving
- Conflict resolution
- Team collaboration
- Organizational skills
- Effective communication
- Communication management
- Courteous demeanor
- Positive attitude
- Problem-solving skills
Timeline
Stock Set Leader/Trainer/Inventory Operations Team
Funko
2025.06 - Current
Lead Customer Service Representative
H&R Block
2021.01 - 2026.04
Private Caregiver
Personal Employer
2020.01 - 2020.12
Customer Service Representative
Lighting By Gregory
2014.06 - 2020.01
Bachelor of Arts - Liberal Arts And General Studies
New York University