James Smallwood

Positive and motivated professional with an educational background in business management and a track record of producing professional results and academic excellence. Excellent verbal and written communication skills; strong ability to work effectively in a team as well as independently. Strong ability to identify errors, resolve escalated customer complaints, and implement efficiency. Self-motivated and eager to take initiative when appropriate and necessary. Highly skilled in inventory management, shrink, theft identification and reduction. Highly skilled in customer service areas such as providing product details clearly so customers can make well informed decisions. Managed day-to-day office operations including accounts receivable, accounts payable, payroll, and supply inventory management. Strong ability to identify errors, resolve escalated customer complaints, and implement efficiency. Created positive workplace environments, resolved employee conflicts, created atmospheres of comradery, improved job skills and efficiencies, and high job satisfaction. Organized and dependable; successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Project team leader in creating and negotiating a successful contract between an employee union and a hospital
• Addressed issues such as pay scale, employee hours, paid holidays, paid sick leave, paid vacations, seniority levels, initial training (for new employees), continuing education/training for current employees, exit strategies, and more.
• Recognized for reorganizing, implementing, and having the best inventory results in my department’s history.