James Smith
Security Officer
Mastic Beach,NY
Summary
Vigilant security professional experienced in working independently to uphold tight security for various facilities. Proficient in detecting and investigating violations, working with law enforcement agencies and rendering aid to distressed individuals. Fluent in German with basic understanding of Spanish.
Flexible Security Officer offering over 8 years in the security industry. Willing to work all shifts and holidays.
Overview
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Security Officer
Wellbridge Addiction, Treatment & Research Campus
Calverton, NY
02.2020 - Current
- Monitored 300+ point security camera system day and night to protect lives and property.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Security Officer
Arrow Security Corp.
Smithtown, NY
04.2015 - 02.2020
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Customer Service Representative
Best Yet Market
Riverhead, NY
03.2014 - 03.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products & services to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Regularly exceeded daily sales and product add-on quotas.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Education
No Degree - Psychology/ 8 Credits
Suffolk County Community College
Selden, NYGED -
Jamaica High School
Jamaica, NY 09.1977 - 06.1981
Skills
Self-defense tactics
Emergency Response
Perimeter Patrol
Report writing
Fire prevention
Building security
Traffic Control
Property patrol
Keen observer
Physical stamina
Legible report writing
Security camera monitoring
De-escalation techniques
Punctuality
Accomplishments
- Successfully completed two-week security training program.
- Supervised team of 5 staff members.
- Assisted in reduced shoplifting rates by 20% through improved surveillance procedures.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Licensed Security Officer - 8 Years
Quote
Never sell yourself greater than your actual worth.
James M. Smith
Timeline
Security Officer
Wellbridge Addiction, Treatment & Research Campus
02.2020 - Current
Security Officer
Arrow Security Corp.
04.2015 - 02.2020
Customer Service Representative
Best Yet Market
03.2014 - 03.2018
GED -
Jamaica High School
09.1977 - 06.1981
No Degree - Psychology/ 8 Credits
Suffolk County Community College