James Smith
Glennville,GA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
17
17
years of professional experience
Work History
Store Manager
Brittney’s Closet
07.2015 - 10.2023
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Store Manager
Aeropostale
08.2006 - 03.2008
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Store Manager
Maurices
03.2008 - 07.2015
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
N/A - Business Administration
College of Coastal Georgia
Brunswick, GASkills
- Customer Service
- Loss Prevention Procedures
- Purchasing and planning
- Performance Improvement
- Teamwork and Collaboration
- Shift Scheduling
- Opening and closing procedures
- Human Resources
- Supply Ordering
- Performance Reviews
- Sales Tracking
- Product Development
- Budget Development
- Retail Merchandise Quality Standards
- Problem-Solving
- Sales Coaching
- Staff hiring
- Operational Efficiency
- Cash Management
- Organizational Structuring
- Policies and Procedures
- Financial operations management
- Team Leadership
- Store displays
- Employee Scheduling
- Sales Promotions
- Delegation
- Team motivation
Accomplishments
- Exceeded monthly store sales goals consistently
- Managed a store that exceeded company expectations
- Supervised team of 10 or more staff members.
Timeline
Store Manager
Brittney’s Closet
07.2015 - 10.2023
Assistant Store Manager
Maurices
03.2008 - 07.2015
Store Manager
Aeropostale
08.2006 - 03.2008
N/A - Business Administration
College of Coastal Georgia