James Smith
Atlanta,GA
Summary
Detail-oriented and highly analytical professional with extensive experience as an Office Lead and Preceptor, now seeking to transition into an Investigator I role. Adept at managing complex tasks, leading teams, and utilizing data analysis to drive decision-making. Proven track record in maintaining high standards of accuracy and integrity, with a strong background in case management, statistical reporting, and problem-solving.
Overview
6
6
years of professional experience
Work History
Office Lead and Preceptor
Elevance Health
Atlanta, GA
06.2024 - Current
- Performed wide-ranging administrative, financial, and service-related functions.
- Upheld strict confidentiality standards when managing sensitive information or documents related to company operations or personnel matters.
- Collaborated with other preceptors and instructors to enhance student experience.
- Trained and supervised employees on office policies and procedures.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Conducted activity audits by validating the presence of sufficient documentation.
- Ensured accurate record keeping by diligently updating databases, spreadsheets, and physical files.
- Answered and managed incoming and outgoing calls, while recording accurate messages for distribution to office staff.
Fulfillment Coordinator
Xocolatl LLC
Atlanta , GA
07.2018 - 02.2023
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Studied processes, implemented cost reductions, and developed reporting procedures to maintain administrative workflow.
- Used job-related software to draft and finalize written correspondence and documentation.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Management Trainee Intern
Enterprise Rent-A-Car
Atlanta, GA
01.2021 - 06.2021
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Analyzed customer feedback to identify areas for improvement.
- Used company reports to analyze sales, gross profit and inventory activities.
- Described product to customers and accurately explained details and care of merchandise.
- Acted with integrity, honesty and knowledge to promote culture of company.
Education
BBA - Business Administration And Management
Clayton State University
Morrow, GA03-2021
Skills
- Data Analysis
- Report Preparation
- Communication
- Technical Proficiency
- Legal and Compliance Knowledge
- Attention to Detail
- Organizational Skills
- Analytical Skills
- Proficiency in Excel
Timeline
Office Lead and Preceptor
Elevance Health
06.2024 - Current
Management Trainee Intern
Enterprise Rent-A-Car
01.2021 - 06.2021
Fulfillment Coordinator
Xocolatl LLC
07.2018 - 02.2023
BBA - Business Administration And Management
Clayton State University