James Smith
Rocklin,CA
Summary
Skilled in providing excellent customer service and resolving customer complaints. A strong communicator with the ability to remain calm in stressful situations. Looking to leverage expertise in customer service to take on a new challenge in a challenging environment. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Master Grower
BestBuds
05.2022 - 08.2023
- Developed and implemented successful crop rotation plans to maximize yield and minimize risk of pest infestation
- Monitored plant health, soil fertility, nutrient levels, irrigation systems and environmental conditions in greenhouses
- Maintained detailed records of all activities related to crop production including planting schedules, fertilizer applications
- Performed regular inspections of facilities to identify any deficiencies that may affect crop health or productivity
- Conducted experiments with different growing techniques such as hydroponics or aeroponics for increased efficiency.
Customer Service Specialist
Ole Ben Franklin
02.2022 - 05.2022
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance
- Resolved escalated customer issues quickly and efficiently while adhering to company policy
- Developed effective relationships with customers through active listening, problem-solving, and follow up communication
- Maintained high ratings from customers by consistently delivering an exceptional experience.
Uber Partner
Uber
02.2020 - 02.2022
- Utilized strong communication skills when interacting with passengers and responding to inquiries
- Developed excellent customer service skills through providing friendly, efficient rides to customers
- Experienced in managing difficult situations while maintaining professionalism and composure under pressure.
Crew Member
Mellow Mushroom
01.2011 - 12.2012
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Cross-trained in multiple positions within the store as needed
- Completed all store opening and closing procedures
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Followed health department regulations for handling food products properly.
Education
ABC Bartending School
Sacramento, CA2024
High School Diploma -
Hardin Valley Academy
Knoxville, TN05.2013
Skills
- Strong knowledge of beer, wine and liquor mixology
- Excellent ability to make and serve beverages of exact proportions and combinations according to requests from patrons
- Can effectively identify unruly and intoxicated behavior to ensure liquor law and safety
- Exceptional interpersonal, oral, and written communication skills
Certification
ABC Bartending School Certificate of Completion
Timeline
Master Grower
BestBuds
05.2022 - 08.2023
Customer Service Specialist
Ole Ben Franklin
02.2022 - 05.2022
Uber Partner
Uber
02.2020 - 02.2022
Crew Member
Mellow Mushroom
01.2011 - 12.2012
ABC Bartending School
High School Diploma -
Hardin Valley Academy