Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
background-images

James Smith

Chicago,IL

Summary

Dynamic Department Manager with a proven track record at Marianos, excelling in staff management and customer service. Enhanced departmental efficiency through innovative training programs and streamlined inventory processes, significantly boosting customer satisfaction. Adept at decision-making and fostering team collaboration, driving performance to consistently exceed targets.

Overview

27
27
years of professional experience

Work History

Department Manager Produce

Marianos
01.2014 - 05.2025
  • Ensured efficient inventory management to reduce waste and maintain stock.
  • Enhanced interdepartmental communication to support company-wide initiatives.
  • Increased satisfaction via consistent process upgrades.
  • Ensured a professional atmosphere by resolving conflicts and promoting dialogue among team members.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Department Manager Produce

Dominicks
05.1998 - 12.2013
  • Established clear performance expectations for staff members which led to increased accountability.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Developed and executed innovative promotions, driving increased foot traffic and sales.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

General - General

Sullivan High School
Chicago, IL
06.1988

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • Training and mentoring
  • Task delegation
  • Decision-making
  • Safety and security
  • Customer engagement
  • Retail management
  • Goals and performance
  • Personnel training and development
  • Coaching and mentoring
  • Training and development
  • Order management
  • Employee scheduling
  • Order processing
  • Employee management

Affiliations

Jason Danzek Store Director 312-259-8674 jason.danek@marianos.com. Matt Kubiak District Manager 815-276-1060 matthew.kouba@roundys.com. Haris Sater Field Merchandiser 773-983-4293 haris.sater@marianos.com

Timeline

Department Manager Produce

Marianos
01.2014 - 05.2025

Department Manager Produce

Dominicks
05.1998 - 12.2013

General - General

Sullivan High School

Similar Profiles

CREATE PROFILE
James Smith