Summary
Overview
Work History
Education
Skills
Timeline
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James Smith

Federal Way, WA

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

20
20
years of professional experience

Work History

Operations Manager

Aquarec's hearth and home
Tacoma
09.2010 - 06.2025
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Addressed customer concerns with suitable solutions.
  • Managed scheduling, training and inventory control.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Tracked and replenished inventory to maintain par levels.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.

Sales Associate

Johnson's fireplace
Auburn
10.2005 - 06.2010
  • Demonstrated product features and benefits for customers' needs.
  • Assisted customers with product selection, sizing and styling.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Processed credit card transactions quickly and securely.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Answered incoming telephone calls to provide store, products and services information.

Education

Bachelor of Science - Conservation Biology

Arizona State University
Tempe, AZ
06-1992

Skills

  • Project management
  • Process improvement
  • Inventory management
  • Operational compliance
  • Customer service
  • Team leadership
  • Scheduling optimization
  • Sales background
  • Client relations
  • Assignment delegation
  • Technology
  • Schedule oversight

Timeline

Operations Manager

Aquarec's hearth and home
09.2010 - 06.2025

Sales Associate

Johnson's fireplace
10.2005 - 06.2010

Bachelor of Science - Conservation Biology

Arizona State University

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