James Smith
Bronx,USA
Summary
If you are seeking a hard working person, who has excellent communication skills and is an innovative problem solver, my critical thinking skills and experience will prove to be of much value for your company. I have many years of experience in customer service. I have a keen understanding of customer needs and I am capable of working independently or as a team member. I carry out directives effectively and efficient.Through my work experience and general development I have acquired the following skills, which would be highly suited to the position you have available. I am an outgoing, critical thinker, who is innovative, Microsoft Office skilled, 75 wpm, an independent worker, team player, customer keen, loyal, and proficient at using the internet.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Forklift Driver
Accumed Fulfillment
Charlotte, NC
01.2018 - 02.2025
- Hardworking forklift driver focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
- 4 years operating industrial vehicles.
- Skilled team player with strong background in forklift environments. Works well independently to handle assignments and always ready to go beyond basics assignments.
Crew Member
Just Fresh
Charlotte, NC
10.2015 - 10.2017
Collections Agent
Americredit Financial Services
- Negotiated payment options with customer to encourage vehicle redemption, via inbound/outbound calls
- Collected on 1-90 day delinquent accounts
- Made inquiries regarding loans in an inbound/outbound high volume call center.
- Resolved customer issues by identifying reasons for default & established processes for payment.
- PC proficient with ability to access and navigate through several applications.
- Worked closely with team members to ensure successful execution of company goals/initiatives.
- Compiled customer payment histories by creating historical financial spreadsheets on customers and analyzing trends from those spreadsheets.
Food Expediter, Waiter/Bartender
Black Finn Bar & Saloon
Charlotte, NC
- Responsible for execution of food presentation for all dining room guests
- Delivered entrees to dining guest effectively and timely
- Expedited all aspects of food service, including preparation and maintenance
- Seated members to dine in dining room with guests and families
- Placed orders for dining guests effectively and timely
- Bartended for Banquets upon request of banquet staff
- Decorated rooms for dining banquets
Technical Support Representative
Convergys(Comcast)
Charlotte, NC
- Troubleshoot Broadband Connectivity, Cable Television, and VoIP; minimizing field calls.
- Utilize intricate billing system and effectively resolve or alleviate customer affecting issues.
- Processes trouble call, installation, service change, according to departmental procedures.
- Resolves problems on first call, with minimum transfers, within specified time constraints.
- Consistently improve personal technical knowledge and understanding of policies.
Customer Transaction Specialist
Harris Teeter, Inc.
Charlotte, NC
- Responsible for the assurance and maintenance of all customer needs.
- Compute and record totals of transactions.
- Resolve customer complaints
- Keep periodic balance sheets of amounts and numbers of transactions
- Determined charges for services requested, collected deposits or payments, and/or arranged for billing.
Education
High school diploma or GED -
Central Piedmont Community College
Asheville, NCAsheville Sr. High School -
Asheville Sr. High School
Asheville, NCSkills
- Stocking
- Barista experience
- Food processing
- Porter experience
- Microsoft Word
- Management
- Client services
- Delivery driver experience
- Dishwashing
- Inventory control
- Microsoft Powerpoint
- Hospitality
- Power tools
- Public speaking
- Seafood
- Retail math
- Sales
- Industrial cleaning
- Restaurant experience
- Floor care
- Inventory management
- Analysis skills
- Pharmacy technician experience
- Grocery store
- Computer skills
- Sanitation
- Business development
- Food production
- Manufacturing
- Assembly
- Warehouse experience
- Custodial experience
- Work ethic
- Order picker
- Detailing
- Writing skills
- RF scanner
- Hand tools
- Residential cleaning
- Heavy equipment operation
- Organizational skills
- POS systems
- Cash handling
- Kitchen experience
- Cleaning
- Record keeping
- Reach truck
- Forklift
- ServiceNow
- Fast casual experience
- Janitorial experience
- QuickBooks
- Cash register
- Heavy lifting
- Computer literacy
- Microsoft Excel
- Packaging
- Bussing
- Basic math
- Food industry
- Warehouse management system
- Laundry
- Leadership
- Data entry
- Order picking
- Warehouse supervisor experience
- Hazmat
- E-commerce
- Fine dining experience
- Phone etiquette
- Commercial cleaning
- Hotel experience
- Time management
- Electric pallet jack
- Pallet jack
- Materials handling
- Computer operation
- Windows XP
- Macintosh
- Microsoft Office
- MS Access
- Outlook
- Lotus
- Fax/Copy
- Internet
- Consumer Services
- Clerical Management
- Public Speaking
- Communication skills
- Networking
- Call Center
- Typing
- 90 wpm
Certification
- Electric Pallet Jack Certification
- Forklift Certification
- Food Handler Certification
- CDL
- Pallet Jack Certification
- Driver's License
Languages
- Spanish
- English
- Spanish
Additional Information
If you are seeking a hard working person, who has excellent communication skills and is an innovative problem solver, my critical thinking skills and experience will prove to be of much value for your company. I have many years of experience in customer service. I have a keen understanding of customer needs and I am capable of working independently or as a team member. I carry out directives effectively and efficient. Through my work experience and general development I have acquired the following skills, which would be highly suited to the position you have available. I am an outgoing, critical thinker, who is innovative, Microsoft Office skilled, 75 wpm, an independent worker, team player, customer keen, loyal, and proficient at using the internet., Windows XP and Macintosh; Microsoft Office, MS Access, Outlook, Lotus, Fax/Copy, Internet, (Consumer) Services, Sales, Clerical Management, Public Speaking/Communication skills, Networking, Call Center, Typing, 90 wpm, Data Entry
Personal Information
Willing To Relocate: Anywhere
Timeline
Forklift Driver
Accumed Fulfillment
01.2018 - 02.2025
Crew Member
Just Fresh
10.2015 - 10.2017
Collections Agent
Americredit Financial Services
Food Expediter, Waiter/Bartender
Black Finn Bar & Saloon
Technical Support Representative
Convergys(Comcast)
Customer Transaction Specialist
Harris Teeter, Inc.
High school diploma or GED -
Central Piedmont Community College
Asheville Sr. High School -
Asheville Sr. High School