James Smithey
Omaha,NE
Summary
Adept Data Technician with a proven track record at Akkodis, enhancing client data solutions and fostering user comprehension. Excelled in high-stress customer service roles, boosting loyalty through empathetic dispute resolution. Skilled in Python programming and customer service, demonstrating a knack for both technical and interpersonal achievements.
Overview
3
3
years of professional experience
Work History
Data Technician
Akkodis
12.2023 - 09.2024
- Ensured timely completion of projects with strong time management and prioritization skills.
- Assisted in designing and implementing custom data solutions tailored to client needs.
- Provided training and support to end-users, fostering a deeper understanding of various data tools and applications.
- Implemented effective backup strategies, safeguarding valuable information from potential loss or corruption.
Clerk/Cashier
Speedee Mart
06.2021 - 12.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Customer Service Representative
Fazolis Italian Restaurant
04.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Millard South High School
14905 Q Street Omaha, Nebraska 6813705.2018
Skills
Customer Service
Data Cleaning
Network configuration
Python Programming
Timeline
Data Technician
Akkodis
12.2023 - 09.2024
Clerk/Cashier
Speedee Mart
06.2021 - 12.2023
Customer Service Representative
Fazolis Italian Restaurant
04.2021 - 12.2023
High School Diploma -
Millard South High School
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