James Smith Jr

Improved system efficiency by analyzing and optimizing software processes.

Enhanced user experience through implementation of interface updates and usability improvements.

Collaborated with cross-functional teams to develop system solutions tailored to business needs.

Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.

Provided technical support for end-users, resolving issues promptly and effectively.

Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.

Assisted project managers in creating accurate project timelines through careful analysis of task dependencies and resource constraints within system development initiatives.

Executed successful integrations with third-party applications, expanding functionality available through core systems platforms without compromising stability or security considerations.

Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.

Installed Calix B6/E7/Active Ethernet equipment, configured, maintained, diagnosing hardware and software issues.

Installed, configured, maintained, and diagnosed routers and switch hardware such as Cisco, Adtran, Brocade, media converters, and other related equipment. Backed up configuration files on a set schedule.

Worked with customer-facing email services that were Linux-based, on daily spam and server audits, upgrades, and troubleshooting.

Installed, configured, and maintained metric monitoring servers such as SNMP Management and Cacti.

Built and maintained Element Management Servers for xDSL equipment such as Calix, Adtran, and Next Level/Motorola.

Experience with diagnosing T1/T3/DS3, ethernet, and fiber issues using test equipment such as Fluke TBird, EXFO ethernet tester, and fiber light meters.

Experience with DHCP and DNS Services.

Provided DHCP and Authentication on Calix xDSL platform with Patriot DHCP servers and Linux-based DHCP servers.

Deployed generators during power outages to provide continuous uptime on equipment and services to customers.

Maintained Uninterruptible Power Supplies (UPS) for data center and workstation equipment.

Knowledge of configuration and maintenance of hardware and software for Telephony Switching Equipment such as Nortel/Genband/Ribbon DMS-100, Broadview, and Broadsoft VoIP platforms.

WiFi deployment of Cisco Aironet and Open Mesh devices. Management of Open Mesh via Cloudtrax management portal.

Knowledge of firewalls and security applications, NTP services, Visio, WordPress, backup software.

Novice comprehension of SQL and Databases.

Collaborated with telecom carriers such as Lumen/CenturyLink/L3, Crown Castle, Spectrum, Altice, ATT, Verizon Wireline, and Verizon Wireless on troubleshooting connectivity issues with T1/T3/DS3, Cellular, and Ethernet circuits.

Conducted tests of components and systems to evaluate performance and identify concerns.

Completed preventative maintenance on different platforms and equipment.

Executed diagnostics, troubleshooting, and evaluations on network equipment.

Provided level III network support on escalated issues from the TAC.

Worked closely with the I&R Technicians and Cable Splicers on OSP troubles. Resolved DSL/T1/Fiber circuit sync and low bit-rate issues.

Maintain and troubleshoot issues with internal equipment and backbone Internet providers.

Worked with team on setup and configuration on adding IPTV network and converting ATM content to IP for delivery.

Implemented High Definition content as it became available from providers to digital TV services.

Rewired digital video head-end from using outdated coaxial splitter technology to new active splitters.

Replaced head-end satellite receivers when content providers changed to newer IRDs.

Reconfigured IRDs when providers moved or changed transponder/satellite positions.

Provided end-users with support on various issues with ADSL/VDSL, hosted website, POTS, and hosted VoIP services.

Helped end-users troubleshoot problems with sending and receiving emails with multiple types of email client software.

Provided tier III support for locally hosted web servers to end-users.

Maintained MS Project and Linux-based project software for daily/weekly/monthly timelines, project status, and updates.

Lead application and system analyst for proprietary video surveillance and access control software the company developed and manufactured.

Provided end-user support with system operations on hardware and software of products and services that were offered.

Worked with system developers by creating system models, diagrams, and charts.

Tested beta versions of software components for functionality, QoS, stability and performed regression tests to ensure reliability.

Wrote technical documents and step-by-step manuals to provide to clients and end-users.

Traveled to client sites to install, configure, and troubleshoot servers, update software to most current stable versions, and provided training on hardware and software. Most of the equipment was located within high-security areas and required security clearance to gain access to the equipment. Some larger clients were the Federal Reserve Bank in Chicago, IL, State Street Bank in the Boston, MA, and Toronto Canada areas, the Naval Base in Norfolk, VA, and the main Prudential buildings in Newark, NJ, plus their remote locations.