James Smullen
Lecanto,FL
Summary
I am a friendly and engaging team player and leader able to inspire staff to perform their best and help raise those around me. A multi-tasker who excels at inspiring great customer satisfaction. Under my management we regularly exceed sales goals year after year. My goal is to use the tools and skills I have acquired from a decade of experience managing a fast-paced high volume work environment and apply them to become a resourceful, respected, and reliable member of your team.
Overview
8
8
years of professional experience
Work History
Tour Guide
GetUpandGo
02.2024 - Current
- Guided groups of up to 14 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
General Manager
Homespun Kitchen
08.2016 - 08.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
High School Diploma -
Orange Park High School
Orange Park, FL06.2012
Skills
- Outstanding communication
- Banking and budgeting
- Problem solving
- Work well under pressure
- Fast learning
- Leadership and team building
- Operations Management
- Efficient multi-tasker
- Customer Relations
- Problem Resolution
- Team Player
References
- Kimberly Osborne, Manager, Homespun Kitchen, 904.518.1471
- Aaron Levine, Owner, Homespun Kitchen, 904.534.7265
Hobbies and Interests
- Hiking
- Traveling
- Paddleboarding
- Making art
- Football
- Building high end personal computers
Timeline
Tour Guide
GetUpandGo
02.2024 - Current
General Manager
Homespun Kitchen
08.2016 - 08.2023
High School Diploma -
Orange Park High School