James Snyder
Winchester,KY
Summary
Versatile store director skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Hardworking Mover proficient in safely and securely packing and transporting customer property. Friendly and outgoing professional with strong communication skills and collaborative nature. Delivers materials on time to maximize customer satisfaction.
Motivated professional with top-notch customer relations skills and understanding of successful merchandising. Skilled in labeling, shelving and organizing items. Offering several years of related experience and proven success the field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Director
American Freight Furniture and Mattress-Lexington, KY
Lexington, KY
12.2017 - 09.2024
- Developed and implemented successful marketing campaigns to increase store sales.
- Maintained a high level of customer service standards across all departments in the store.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
- Hired, trained, and supervised store personnel.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
- Established budgets for the store's operating expenses such as payroll costs and utilities bills.
- Identified potential opportunities for growth within the store and developed plans to capitalize on them.
- Developed systems for tracking employee performance against key metrics such as sales goals or customer satisfaction ratings.
- Collaborated with other stores in the chain on best practices for increasing efficiency throughout the organization.
Mover/Driver
Two Men and a Truck-Lexington, KY
Lexington, KY
10.2017 - 12.2017
- Loaded and unloaded customer belongings onto truck and other vehicles safely and securely.
- Packaged items for transport, using protective materials such as bubble wrap, foam, blankets and shrink-wrap to prevent damage during transit.
- Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
- Assembled furniture at the customer's new residence or business premises.
- Unloaded customer goods at the destination with care, ensuring that all items were accounted for and placed in their appropriate locations.
- Lifted heavy objects using correct lifting techniques to avoid injury.
- Provided customers with advice on how best to pack their belongings for safe transport.
- Completed paperwork accurately including inventory lists of all items moved and delivery receipts.
- Ensured customers' satisfaction by providing excellent customer service throughout the entire moving process.
- Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.
- Utilized problem-solving skills to resolve any issues that may arise during move; maintaining professional demeanor at all times.
Pharmacy Technician
Catalent Pharma Solutions-Winchester, KY
Winchester, KY
06.2017 - 10.2017
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Reported any discrepancies or errors in the process.
- Verified prescriptions and drug labels, documents and packages.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
CSA
Amazon-Winchester, KY
Winchester, KY
11.2015 - 06.2017
- Assisted customers with selecting products, answering questions, and making product recommendations.
- Provided excellent customer service in a friendly and professional manner.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
- Resolved customer complaints courteously and efficiently.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Collaborated closely with colleagues to meet customer needs.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Resolved customer complaints and issued refunds as needed.
- Responded promptly and professionally to feedback, comments and complaints.
- Answered incoming calls, checking and returning voicemails to obtain records.
- Met or exceeded customer service metrics by providing excellent customer support.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
- Delivered customer satisfaction surveys designed to gather up-to-date insight regarding customer perception of services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Stocker
Walmart SuperCenter-Winchester, KY
Winchester, KY
07.2014 - 10.2014
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Provided customer service by answering questions about product location, price and availability.
- Verified pricing accuracy on shelves against invoices from vendors.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Ensured that all products were labeled properly before stocking the shelves.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
Education
High school or equivalent -
Grc
KY01.2014
Skills
- Communications
- Leadership Development
- Pallet Jack
- Forklift Operator
- Customer Service
- Organizational Skills
- Mathematics
- Furniture Sales
- Moving Experience
- Store Management Experience
- Merchandising
- Retail Management
- People Management
- Staff Leadership
- Accounting and finance reporting
- Account Management
- Sales Leadership
- Brand Awareness
- Strategic Planning
- Team Development
- Customer Service Management
- POS Systems
- Store Merchandising
- Shift Scheduling
- Employee Training
- Talent Recruitment
- Operations Management
- Store operations oversight
- Loss Prevention
- Payroll Management
- Retail Inventory Management
- Sales expertise
- Employee Terminations
- Flexible Schedule
- Problem-Solving
- Retail Merchandise Quality Standards
- Recruiting and Hiring
- Team Building and Leadership
- Store opening and closing procedures
- Sales professional
- Inventory Oversight
- Multitasking and Organization
- Cash Management
- Security System Monitoring
- Leading Staff Meetings
- Policies and Procedures
- Employee Scheduling
- Sales Coaching
- Customer Relations
- Friendly and Positive
- Budgeting and cost control
Certification
Driver's License
Timeline
Store Director
American Freight Furniture and Mattress-Lexington, KY
12.2017 - 09.2024
Mover/Driver
Two Men and a Truck-Lexington, KY
10.2017 - 12.2017
Pharmacy Technician
Catalent Pharma Solutions-Winchester, KY
06.2017 - 10.2017
CSA
Amazon-Winchester, KY
11.2015 - 06.2017
Stocker
Walmart SuperCenter-Winchester, KY
07.2014 - 10.2014
High school or equivalent -
Grc
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