James Solesbee

Sold Life Policies

Annuties

• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Interacted well with customers to build connections and nurture relationships.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
• Trained and guided team members to maintain high productivity and performance metrics.
• Analyzed market trends and competitor activities to create competitive advantages.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Formulated policies and procedures to streamline operations.
• Managed budget implementations, employee evaluations, and contract details.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Developed and implemented strategies to increase sales and profitability.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Reduced operational risks while organizing data to forecast performance trends.

• Developed and delivered engaging sales presentations to convey product benefits.
• Generated new leads through networking and attending industry events.
• Located merchandise across various stores to address customer needs.
• Increased sales and customer satisfaction through personalized servicing.

• Utilized CRM software to manage customer accounts and track performance metrics.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Developed and delivered engaging sales presentations to convey product benefits.
• Improved customer service and telecommunication skills to build lasting relationships.
• Developed and implemented marketing plans to increase brand awareness and drive sales.
• Managed customer from initial contact to closing with attention to detail to build loyalty.
• Provided product benefits and advantages and discussed pricing with interested parties.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Expanded brand and marketing strategies by planning strategic events.
• Generated new leads through networking and attending industry events.
• Negotiated contracts with clients and developed relationships with key personnel.
• Listened to clients and introduced solutions to satisfy business and personal needs.
• Logged reports, expenses, receipts, and sales in company database.
• Developed and grew leads through repeat business and customer referrals.
• Developed and implemented sales strategies to increase profits.
• Increased sales and customer satisfaction through personalized servicing.
• Networked within community to build and nurture successful relationships with new and long-term customers.
• Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Worked to build relationships with customers and built potential for additional sales.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Used customer insights to develop innovative sales strategies to increase sales.