James Sonneborn
Springfield,IL
Summary
Skilled in working with a healthcare team to coordinate appropriate nutrition care. Excellent department supervisor with expertise in food production and safety, cleaning requirements and recordkeeping guidelines. Dedicated Dietary Manager proficient in overseeing efficient food production for residents Nursing facilities. Successful at making food purchases, developing menus and training employees. Desiring a new long-term position in a fast-paced environment. Quality-focused department leader with top-notch skills in dietary management and team leadership. Well-versed in collaborating with dietitians to set patient and overall menus and cultivating positive resident relationships to meet all needs. Bringing 30 years of related experience. Adept at maintaining performance, quality and costs of dietary operations. Offering understanding of safe cooking and handling requirements, excellent problem-solving abilities and good verbal and written communication skills. CDM with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Dedicated Dietary Manager proficient in overseeing efficient food production for residents in Nursing facilities. Successful at making food purchases, developing menus and training employees. Desiring a new long-term position in a fast-paced environment. Food service Manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
35
35
years of professional experience
Work History
Dietary Services Manager
Saint Josephs Home
Springfield, IL
10.2019 - Current
- Trained, disciplined and motivated staff to give all residents and guests top-notch service.
- Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
- Evaluated food production to check whether food was being made, portioned and handled correctly.
- Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
- Coordinated food inventory and maintained costs within budget guidelines.
- Fulfilled multiple duties by processing transactions, maintaining cleanliness and providing high levels of customer service.
- Instructed and administered facility menu and policy exam to new employees.
- Completed multiple duties by handling Dietary transactions, maintaining cleanliness and displaying exceptional customer service.
- Established healthful and therapeutic meal plans and menus for individuals with health conditions.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Supervised staff preparing and serving three meals per day.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Obtained highest rating from county health department year over year.
Food Service Manager
Jacksonville Skilled Nursing and Rehab
Springfield, IL
11.2018 - 10.2019
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Established and managed effective controls for labor and inventory costs.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Trained and mentored new employees each quarter.
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Prepared and led food service training programs to teach staff various tasks.
- Supervised staff preparing and serving 300 meals per day.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
Maintenance Worker
walmart
Springfield, IL
06.2018 - 11.2018
- Maintained clear and safe workspace areas to meet OSHA standards.
- Identified problems during daily work inspections and addressed concerns.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Maintained compliance with internal and regulatory safety standards.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Removed snow from sidewalks, driveways, and parking areas.
- Gathered and emptied trash cans and disposed of bags.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Dusted and wiped furniture and fixtures.
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Maintained building interiors with routine deep cleaning of high-traffic areas.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Operated compactors and balers to discard cardboard boxes and trash.
Dietary Services Manager
Timberlake Supportive Living
Springfield, IL
06.2016 - 08.2018
- Trained, disciplined and motivated staff to give all residents and guests top-notch service.
- Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
- Evaluated food production to check whether food was being made, portioned and handled correctly.
- Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
- Coordinated food inventory and maintained costs within budget guidelines.
- Fulfilled multiple duties by processing transactions, maintaining cleanliness and providing high levels of customer service.
- Established healthful and therapeutic meal plans and menus for individuals with health conditions.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Supervised staff preparing and serving meals per day.
Food Service Director
Brother James Court
Springfield, IL
05.2014 - 08.2018
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum customer satisfaction.
- Oversaw operations for high-volume facility managing 300 daily meals.
- Improved presentation and sales approaches to increase revenue.
- Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
- Led detailed, hands-on preventive maintenance and repairs to equipment.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Supervised staff preparing and serving meals.
Deli Clerk
Schnucks Markets
Springfield, IL
05.2014 - 06.2016
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Documented and entered special orders for event catering and party trays.
- Operated cash register to accept and process cash, check, card and mobile payments.
- Maintained work areas to reduce potential for illness or injury.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Cleaned utensils, dishes and glasses for customer use.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Gave exceptional customer service to guests during peak business periods.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
Catering Coordinator
Cater-Vend
Jacksonville, IL
12.2003 - 05.2014
- Kept customer and food preparation areas clean and well-organized.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Took orders, prepared foods and processed payments in full-service establishment.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Prepared dishes for catering events or during high-volume shifts.
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
- Monitored and counted food stock and supplies to reorder on time.
- Interacted with guests to obtain feedback on product quality and service levels.
- Verified proper portion sizes to consistently attain high food quality standards.
- Prepared food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
- Stored food in designated containers and storage areas to prevent spoilage.
- Inspected supplies, equipment and work areas for conformance to standards.
- Rotated inventory to reduce waste and optimize freshness.
- Refilled condiments, napkins and server workstations.
- Measured and weighed ingredients and stocked kitchen prep stations.
- Performed food preparation and serving duties, including carving meat, preparing flambe dishes and serving wine and liquor.
- Estimated ingredients and supplies to prepare recipes.
- Collaborated with personnel to conduct menu planning and create serving arrangements.
Food Service Supervisor
Modern care Nursing home
Jacksonville, IL
01.1990 - 11.2003
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Created and adjusted department schedules and individual shift assignments.
- Purchased food and supplies according to department needs.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Performed continuous evaluations of employee performance and service levels.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Estimated potential worker issues to produce detailed resource documentation.
- Led detailed, hands-on preventive maintenance and repairs to equipment.
- Delivered food prep training so that employees could effectively feed staff personnel.
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Trained and mentored new employees each quarter.
Education
Associate of Arts - Restaurant And Culinary Management
University of North Dakota
Grand Forks, ND11.1993
Skills
- Delivery coordination
- Menu planning skills
- Department oversight
- Training
- Recruitment and hiring
- Sanitation
- Portioning understanding
- Purchasing
- Work ethic
- Problem resolution
- Team building
- Working collaboratively
- Customer service
- PPE use
- Critical thinking
- Staff leadership
- Portioning
- Buffet setup and takedown
- Schedule coordination
- Portion control
- Chef assistance
- Kitchen equipment expertise
- Food preparation techniques
- Food storage safety
- Food safety
- High-volume dining
- Special dietary requirements
- Dish preparation
- Food inspection
- Safe food handling
Timeline
Dietary Services Manager
Saint Josephs Home
10.2019 - Current
Food Service Manager
Jacksonville Skilled Nursing and Rehab
11.2018 - 10.2019
Maintenance Worker
walmart
06.2018 - 11.2018
Dietary Services Manager
Timberlake Supportive Living
06.2016 - 08.2018
Food Service Director
Brother James Court
05.2014 - 08.2018
Deli Clerk
Schnucks Markets
05.2014 - 06.2016
Catering Coordinator
Cater-Vend
12.2003 - 05.2014
Food Service Supervisor
Modern care Nursing home
01.1990 - 11.2003
Associate of Arts - Restaurant And Culinary Management
University of North Dakota
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