James Soto
Allentown,PA
Summary
Dynamic Admissions Assistant at Cedar Crest Post Acute with a proven track record in enhancing outreach effectiveness and customer relations. Skilled in office administration and adept at problem-solving, I successfully improved admissions processes and generated insightful reports for leadership, fostering data-driven decisions and exceptional service for prospective clients.
Offering strong communication skills and passion for helping others. Brings ability to quickly learn and understand admissions procedures, combined with proficiency in Microsoft Office and database management. Ready to use and develop organizational and interpersonal skills in admission directer role.
Overview
1
1
year of professional experience
Work History
Admissions Assistant
Cedar Crest Post Acute
11.2023 - Current
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Provided exceptional customer service when handling phone calls from prospective applicants seeking information about program offerings.
- Managed sensitive applicant data with strict adherence to privacy regulations while working cross-functionally within the institution''s teams.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Pleasant Valley High School
Brodheadsville, PASkills
- Microsoft office
- Facility tours
- Confidentiality
- Open house organization
- Customer service management
- Document management
- Teamwork
- Service excellence
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Admissions Assistant
Cedar Crest Post Acute
11.2023 - Current
Pleasant Valley High School
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