James Spears
Fayetteville,NC
Summary
Driven by a passion for excellence, I leveraged my interpersonal and sales strategy skills at Bryan Honda to significantly enhance client satisfaction and loyalty, resulting in a notable increase in sales revenue. My expertise in CRM software and commitment to professional development have positioned me as a key player in driving business growth and customer retention. Customer-oriented Senior Sales Consultant dedicated to finding promising leads through various methods. A real go-getter with a positive attitude and a commitment to exceeding sales goals. Innovative Senior Sales Consultant with keen focus on business opportunities and building long lasting client relationships. Known for strong performance and continuous dedication. Determined Senior Sales Consultant with undeniable potential in generating great leads. Promoting knowledge in most current technologies and solutions. Innovative Senior Sales Consultant focused on bringing in profitable business opportunities and developing long-lasting client relationships. Considered a valuable asset to any sales organization. A high-performing individual knowledgeable in various types of technology.
Overview
22
22
years of professional experience
Work History
Senior Sales Consultant
Bryan Honda
4104 Raeford Rd. Fayetteville, NC 28304
09.2016 - Current
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Established strong client relationships for increased customer loyalty and repeat business.
- Mentored junior sales consultants, providing guidance and support for career growth.
- Boosted sales through effective management of [Number] customer accounts and promotion of latest product.
- Exceeded customer requirements with accurate and deliverable solutions.
- Expanded market share with targeted prospecting and lead generation efforts.
Independent Insurance Agent
The Spears Group
Fayetteville, NC
06.2014 - 09.2016
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Developed and maintained professional relationships with other industry professionals, such as financial advisors and real estate agents, to provide a well-rounded approach to client service.
- Organized regular client outreach initiatives such as seminars and workshops to educate potential customers on insurance products and services offered.
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Implemented innovative marketing strategies to attract new clients and expand market presence within the community.
- Developed a comprehensive understanding of various insurance products, ensuring accurate and informed recommendations for clients.
- Monitored policy renewals closely to ensure the ongoing protection of clients'' assets and prompt communication regarding any changes or updates required.
- Conducted annual reviews of existing policies with clients, identifying opportunities for adjustments or additional coverage based on changing circumstances.
- Boosted sales revenue by building strong relationships with clients and identifying cross-selling opportunities.
- Utilized data-driven insights to inform decision-making processes regarding target markets and growth strategies.
Insurance Agent
Transamerica Life Insurance Company
Lumberton, NC
07.2011 - 06.2014
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Utilized CRM software to manage client relationships.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
Independent Insurance Agent
Lincoln Heritage Life Insurance
Phoenix, AZ
05.2008 - 06.2011
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Developed and maintained professional relationships with other industry professionals, such as financial advisors and real estate agents, to provide a well-rounded approach to client service.
- Organized regular client outreach initiatives such as seminars and workshops to educate potential customers on insurance products and services offered.
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
Football and Basketball Coach/ISS Coordinator
Whiteville City Schools
Whiteville, NC
08.2002 - 06.2008
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Enhanced player skills through personalized coaching and feedback.
- Promoted good sportsmanship with competing teams on- and off-field.
- Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
- Acted as positive role model for team participants and in community.
- Built strong, cohesive teams by fostering a positive and supportive environment.
- Increased player motivation with tailored goal-setting and progress tracking strategies.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Optimized practice sessions by focusing on skill development, conditioning, and situational drills.
- Developed strong relationships with athletes'' parents to encourage open communication and collaboration regarding player development.
- Adjusted coaching style according to each athlete''s learning style to maximize potential improvement.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Led team through losses and player injuries by enforcing game focus and instructing in meditation techniques.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Cultivated a culture of excellence that led to multiple championship wins within regional competitions.
- Evaluated game film as part of ongoing review process identifying areas of weakness requiring targeted improvements.
- Monitored athletes during events and practice to quickly identify injuries.
- Facilitated consistent success by conducting thorough game analysis and implementing strategic adjustments.
- Implemented injury prevention strategies to minimize risk of harm during practices and games.
- Submitted purchase requests for new supplies, uniforms and equipment.
Education
No Degree - Business Administration And Management
University of Phoenix
Tempe, AZNo Degree - Business Administration And Management
Southeastern Community College
Whiteville, NCHigh School Diploma -
Hallsboro High School
Hallsboro, NC06.1989
Skills
- Sales consultation
- Interpersonal and written communication
- Outbound sales calling
- Product and service knowledge
- Social Media
- New Business Development
- Sales Presentations
- Business opportunity development
- Sales Training
- CRM Software
- Sales process management
- Business Development
- Sales Analysis
- Sales proposal creation
- Social Media Marketing
- Sales Strategies
- Cold-calling
- Business process lifecycle
- Lead Generation
- Customer Retention
Affiliations
- Masonic Lodge
Timeline
Senior Sales Consultant
Bryan Honda
09.2016 - Current
Independent Insurance Agent
The Spears Group
06.2014 - 09.2016
Insurance Agent
Transamerica Life Insurance Company
07.2011 - 06.2014
Independent Insurance Agent
Lincoln Heritage Life Insurance
05.2008 - 06.2011
Football and Basketball Coach/ISS Coordinator
Whiteville City Schools
08.2002 - 06.2008
No Degree - Business Administration And Management
University of Phoenix
No Degree - Business Administration And Management
Southeastern Community College
High School Diploma -
Hallsboro High School