Hi, I’m
James Spencer
Multiple Store Manager
North Hollywood,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
5
years of professional experience
Work History
Dunn Edwards Paints
Multiple Store Manager
02.2020 - Current
Job overview
- Built positive and productive relationships with store and field leadership.
- Supervised 5 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Increase profit by 5% overall across 5 stores
Dunn Edwards
Assistant Manager
11.2017 - 02.2020
Job overview
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales by 6%
Education
Crenshaw High SchoolLos Angeles, CA
High School diploma
06.2010
Skills
- Financial Statement Review
- Hiring and Onboarding
- Staff Coaching and Training
- Store Audits
- Business Leadership
- Management Training
- Handling Complaints and Inquiries
- Sales Tracking
- Financial Forecasting
- Analyzing Profitability
- Mathematical Calculation and Reasoning
- Revenue Growth
Accomplishments
- Supervised team of 40 staff members.
- Exceeded monthly store sales goals 12 months in a row.
- Recruited 4 successful new managers within one year.
- Increased sales by 6% by coaching department managers on new merchandising standards.
- Collaborated with team of 4 in the development of sales and operations customer service agreement.
Timeline
Multiple Store Manager
Dunn Edwards Paints
02.2020 - Current
Assistant Manager
Dunn Edwards
11.2017 - 02.2020
Crenshaw High School
High School diploma
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