James Spillane
Chicago,IL
Summary
Proven leader in the hospitality industry, notably at Coalfire pizzeria, with a track record of elevating customer satisfaction and boosting sales through expert team leadership and development. Skilled in problem-solving and client relationship management, consistently delivering comprehensive solutions that drive business success.
Overview
27
27
years of professional experience
Work History
Pizzeria Consultant
Self
01.2020 - 04.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Lead Bartender/Manager of Operations
Edgmere Diner And Speakeasy
05.2016 - 12.2019
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Owner/pizziolo
Armitage Pizzeria
03.2012 - 04.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Owner/pizziolo
Coalfire Pizzera
05.2007 - 09.2011
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Bartender
The Matchbox
09.1997 - 05.2007
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate of Science - Communications
NEIT
Warwick, RI05.1994
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
Timeline
Pizzeria Consultant
Self
01.2020 - 04.2024
Lead Bartender/Manager of Operations
Edgmere Diner And Speakeasy
05.2016 - 12.2019
Owner/pizziolo
Armitage Pizzeria
03.2012 - 04.2016
Owner/pizziolo
Coalfire Pizzera
05.2007 - 09.2011
Bartender
The Matchbox
09.1997 - 05.2007
Associate of Science - Communications
NEIT