James Spillman
Store management retail and commercial
Louisville,KY
Summary
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Salary store management/E-Commerce Operations Manager
Krogers Grocery Store
Louisville, KY
01.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
Department Manager
Wal-Mart Stores Inc.
New Albany, IN
01.2020 - Current
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Senior Duty Manager
Meijer
Jeffersonville, Indiana
06.2016 - 12.2019
- Developed and implemented safety improvements to cultivate safe and productive work environment for all personnel.
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Performed site evaluations, customer surveys and team audits.
Store Manager
Save a lot food stores
Jeffersonville, Indiana
09.2009 - 01.2016
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Processed shipments and maintained stock shelf organization.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Updated store pricing, signage and merchandising based on current promotions.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Assessed, optimized and elevated operations to target current and expected demands.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Education
High School Diploma -
Jeffersonville High School
Jeffersonville, IN05.1999
Skills
- Vendor management
- Supply and inventory management
- Rules and regulations
- Departmental activities
- Key accounts and territory management
- First Aid/CPR
- Problem Resolution
- Budgets
- Forklift Operation
- Inventory Management
- Bills of Lading
- Team Management
- Supervision
- Equipment Operation
- Acccounts Receivable
- Customer Service
Timeline
Salary store management/E-Commerce Operations Manager
Krogers Grocery Store
01.2023 - Current
Department Manager
Wal-Mart Stores Inc.
01.2020 - Current
Senior Duty Manager
Meijer
06.2016 - 12.2019
Store Manager
Save a lot food stores
09.2009 - 01.2016
High School Diploma -
Jeffersonville High School
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