James Spring
IT Administrator
Poughkeepsie,NY
Summary
Driven IT Administrator with a proven track record at The Westchester School. Single-handedly oversaw all IT operations across 3 building locations, providing excellent end-to-end support for a diverse range of technical needs. Motivated by challenges and always seeking the best way to improve IT system’s efficiency and user satisfaction.
Overview
15
15
years of professional experience
Work History
IT Administrator
The Westchester School (formerly W.E.C.)
7 2020 - 9 2024
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Conducted regular audits of hardware inventory for accurate tracking of assets.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Enhanced data security through the deployment of firewalls & antivirus software.
- Monitored server performance
- Managed and maintained company-wide VoIP phone system, including installation, configuration, and troubleshooting, ensuring seamless communication
- Provided daily IT desktop support, troubleshooting hardware and software issues for over 200+ users, ensuring timely resolution.
- Administered and maintained remote video surveillance systems, overseeing installation, configuration, and monitoring of cameras across multiple locations.
- Built and maintained company website, implementing new features, and performing regular updates to enhance user experience and security compliance.
- Managed network authentication, authorization, and accounting (AAA), ensuring secure access control, user identity management, and accurate activity tracking across network.
IT Administrator
Westchester Exceptional Children's School (W.E.C.)
02.2010 - 07.2020
- Provided desktop support for hardware, software, and network issues, assisting end-users with troubleshooting.
- Planned and facilitated smooth hardware and software upgrades, ensuring minimal disruption to daily operations.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Administered and maintained firewall systems, managing security policies, monitoring network traffic, and ensuring protection against unauthorized access and cyber threats.
- Ensured school compliance with state and federal regulations, updating policies and procedures to meet educational standards, privacy laws, and cybersecurity requirements.
- Instituted remote learning system, implementing and managing virtual platforms and tools to facilitate seamless online education.
Wedding Event MC/DJ
A Perfect Blend Entertainment
12.2017 - Current
- Created and maintained strong client relationships, delivering personalized support, and addressing client needs proactively.
- Expertly troubleshot problems under extreme stress, quickly diagnosing and resolving critical issues in high-pressure situations to maintain operational efficiency.
- Quickly repaired computers, sound equipment, and electrical issues on the fly, providing immediate technical solutions to prevent disruptions.
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Mentored new hires through workshops or one-on-one sessions.
Education
Music Industry
SUNY Oneonta
Oneonta, NYAudio Engineering
Institute of Audio Research
New York, NYSkills
Problem-Solving
Excellent Communication: written and verbal
Teamwork and Collaboration
Organization and Time Management
Self-Motivated
Dependable and Responsible
Strong Interpersonal Skills
Proficient in Windows 10/11 and MacOS
Soldering Capabilities
Timeline
Wedding Event MC/DJ
A Perfect Blend Entertainment
12.2017 - Current
IT Administrator
Westchester Exceptional Children's School (W.E.C.)
02.2010 - 07.2020
IT Administrator
The Westchester School (formerly W.E.C.)
7 2020 - 9 2024
Music Industry
SUNY Oneonta
Audio Engineering
Institute of Audio Research