James Stafford
Missoula,Montana
Summary
A motivated and experienced business manager with ten years of working experience within the health and beauty industries. Dedicated to providing exemplary customer service and a quality experience with a tailored individual style to each individual I interact with. My vast experience, from ownership to corporate responsibility provide me with a unique vantage point allowing me to relate to others in a seamless manner. Im hoping to have the opportunity to utilize the skillset I currently possess to gain further education within the healthcare sector; with the intent to ultimately return to college and get a nursing degree.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Artistry
TriState Salons LLC
11.2023 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Hospitality Aide
Avamere Senior Living
05.2023 - 10.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Area Salon Manager
The Beautiful Group
02.2020 - 05.2023
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for three site locations.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
Salon Manager
JCPenney’s
10.2018 - 01.2020
- Responsible for meeting established district/regional/national sales plans, planograms, headcount goals and cost efficiency guidelines
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- In less than 10 months I successfully restored an underperforming salon to one of the top ten salons in the company, producing at 146%+ to sales plan
- Successfully staffed the beauty division to 117% capacity, generating sales dollars to provide staff with full time positions for 80% of my team
- Reduced shrink to 0% down from 4.3%
- Ordering, Receiving, Shipping & Distribution, Purchasing & Budgeting, Staffing & Planning, Customer Service and Client Retention, Turnover Reduction, Succession Planning, Legal Compliance & Training
Artistry Position
Hairmasters
04.2018 - 10.2018
- An artistry position working directly behind the chair with the salon's clientele
- Performing cutting, coloring and texture services to meet the needs and requests of the customer
- Salon responsibility includes opening and closing, bank deposits and verification, inventory and accountability and account payable/receivable
Brand Owner
Sea Change Cosmetics
01.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Salon Owner
Encompass Salon & Spa
01.2016 - 04.2018
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
Customer Support Specialist
Sonoma West Medical Center
06.2013 - 01.2016
- Delivered exceptional patient service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced patient satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of patients every day with positive attitude and focus on satisfaction.
- Coordinated insurance documentation for efficient billing processes, reducing administrative workload for medical staff.
- Facilitated patient check-in procedures, verifying demographics and insurance coverage for accurate recordkeeping.
Education
Business Finance/Human Resources -
JCP University
Dallas, TX08-2019
Cosmetology - Cosmetology
Ukiah Beauty College
04.2015
Cosmetology - Cosmetology
Marinello Schools of Beauty
San Rafael, CA07.2013
High School - General Education
Elk Grove High School
05.2012
Certification
Joico/Zotos Color Educator, Nashville, Tennessee
References
Karen Pardini, Encompass Industries/Encompass Salons LLC, Former Director of Operations, 707-380-3540, k.pardini@yahoo.com
Timeline
Artistry
TriState Salons LLC
11.2023 - Current
Hospitality Aide
Avamere Senior Living
05.2023 - 10.2023
Area Salon Manager
The Beautiful Group
02.2020 - 05.2023
Salon Manager
JCPenney’s
10.2018 - 01.2020
Artistry Position
Hairmasters
04.2018 - 10.2018
Brand Owner
Sea Change Cosmetics
01.2016 - Current
Salon Owner
Encompass Salon & Spa
01.2016 - 04.2018
Customer Support Specialist
Sonoma West Medical Center
06.2013 - 01.2016
Cosmetology - Cosmetology
Marinello Schools of Beauty
High School - General Education
Elk Grove High School
Business Finance/Human Resources -
JCP University
Cosmetology - Cosmetology
Ukiah Beauty College
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