James Stambaugh
Wayne,Michigan
Summary
Senior District Community Manager at Sun Communities with a proven track record in community engagement and retention. Expert in social media marketing and employee coaching, I successfully enhanced resident satisfaction through strategic initiatives and events, while implementing analytics tools to drive performance improvements. Committed to fostering a vibrant community atmosphere.
Overview
13
13
years of professional experience
Work History
Senior District Community Manager
Sun Communities
03.2013 - 10.2023
- Developed community engagement strategies to enhance resident satisfaction and retention.
- Coordinated events and activities to foster a sense of belonging among residents.
- Managed social media platforms, increasing online presence and community interaction.
- Implemented feedback systems to gather resident input for continuous improvement initiatives.
- Mentored junior staff on community outreach best practices and relationship building.
- Analyzed community trends to inform strategic planning and resource allocation decisions.
- Clear understanding of mobile home repair and refurbishment.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Evaluated property conditions and recommended improvements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collaborated with local authorities on safety initiatives, contributing to significant reduction in community-related incidents.
- Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.
Delivery Driver
Larson Juhl
02.2011 - 03.2013
- Delivered products to clients efficiently, ensuring timely and accurate service.
- Managed route planning to optimize delivery schedules and minimize delays.
- Inspected vehicles for safety compliance and performed routine maintenance checks.
- Trained new drivers on operational procedures and safety protocols.
Education
High School Diploma -
Romulus Adult Education
Romulus, MISkills
- Community engagement
- Understanding of eviction regulations
- Daily workflow management
- Residential property inspections
- Profit & Loss Evaluations
- Sales and Retention
- Social Medial Marketing
- Employee Coaching and Training
- Delinquent Rent Collections
- Microsoft Tools
- Yardi Software
- New Home Ordering
- Dayforce
Accomplishments
- Supervised team of 12 staff members.
- 2018-2020 Top NFA Sales Award
- Multiple Property Beautification Awards
- 2019 All Star Resident Retention Award
Timeline
Senior District Community Manager
Sun Communities
03.2013 - 10.2023
Delivery Driver
Larson Juhl
02.2011 - 03.2013
High School Diploma -
Romulus Adult Education
Top 5 Home Sales Award
I sold 40 NFA homes in one year. In addition, I sold 20 FA homes in the same year.