James Stamper
Temple,Texas
Summary
With a diverse background spanning from service in the US Air Force to extensive training with a dealership software company, I aim to leverage my wealth of experience to contribute effectively to your company's objectives and become an integral part of your team.
Overview
8
8
years of professional experience
Work History
Service Manager
Garlyn Shelton Volkswagen
07.2023 - Current
- I am the current Service Manager for Garlyn Shelton Volkswagen
- Managed a team of technicians, ensuring timely completion of repair orders with high-quality workmanship.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Group Trainer
Garlyn Shelton Auto Group
11.2022 - 06.2023
- Enhanced employee performance by developing and delivering comprehensive training programs.
- Streamlined onboarding processes for new hires, reducing time to full productivity.
- Assessed individual learning needs and tailored training materials accordingly for optimal results.
- Collaborated with department managers to identify skill gaps and address them through targeted training initiatives.
Performance Manager
CDK Global
07.2019 - 10.2022
- As a Performance Manager, I had a Book of Business that included 62 clients that I met with onsite or remotely every quarter
- My business area ranged from Dallas to El Paso to Brownsville
- The position allowed me to help the dealerships with workflow suggestions to utilize the software to its best potential
Business Solutions Consultant
CDK Global
12.2015 - 06.2019
- I have enjoyed being on a specialized team that is responsible for installation and training Ford Dealerships on a very robust software package that encompasses the entire fixed operations side of the dealership
- I have learned that everyone learns differently and recognizing this quickly has become an asset for me in this position.
- Provided expert guidance on best practices in change management, leading clients through successful transformation initiatives.
Education
Bachelor of Science - Business Administration
Wayland Baptist
Plainview, TX12.1999
Skills
- Management Skills
- Creative Problem Solver
- Exceptional communication skills
- Strong client relations
- Quick Learner
Military Service
AEROSPACE GROUND EQUIPMENT MECHANIC, UNITED STATES AIR FORCE, 02/01/94, 10/01/99, I maintained over 200 pieces of equipment relating to servicing aircraft. This included generators, hydraulics, pneudraulics, heating, air conditioning, lighting, nitrogen supply, oxygen supply, bomb lifts, defueling, and nitrogen generation. I performed daily, monthly, six-month, and yearly inspections of all equipment. I troubleshot problems and applied remedies; then delivered equipment to aircraft on the tarmac, in aircraft hangers, and also to those on alert.
Timeline
Service Manager
Garlyn Shelton Volkswagen
07.2023 - Current
Group Trainer
Garlyn Shelton Auto Group
11.2022 - 06.2023
Performance Manager
CDK Global
07.2019 - 10.2022
Business Solutions Consultant
CDK Global
12.2015 - 06.2019
Bachelor of Science - Business Administration
Wayland Baptist
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