James Stang
Operations Manager
Bellmawr,NJ
Summary
Multifaceted, detail-oriented, and performance-focused professional, equipped with experience in customer service, financial and database management, and administrative support. Interested in pursuing a challenging position within the fitness industry to effectively utilize transferable skills honed from work experience. Adept at handling and accomplishing tasks and responsibilities efficiently. Armed with outstanding communication, interpersonal, organizational, time management, and problem-solving aptitudes; capable of multitasking in fast-paced and deadline-driven environments. Technically proficient with Microsoft Office Excel. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Flex Operations Manager
Block By Block
Camden, NJ
06.2023 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Resolved discrepancies between payroll records and employee inquiries.
- Provided support to Human Resources regarding new hire paperwork and benefits enrollment documents.
- Conducted audits to ensure accuracy of payroll data.
- Maintained accurate records of employee attendance, leave balances and tax information.
- Tracked vacation accruals and sick leave balances for all employees.
- Onboarded new employees in time reporting and payroll systems.
- Managed electronic timekeeping systems or manually collected and reviewed timesheets.
- Produced and filed payroll reports every week using Kronos.
- Processed employee rehires, transfers, terminations and withholdings.
- Managed payroll for employees at six different locations.
- Managed administrative tasks related to sales operations such as invoicing or tracking payments.
- Maintained accurate records of all activities related to client services including billing, invoicing, and payments.
UPS Package Handler
UPS
Willow Grove, PA
10.2023 - 06.2024
- Quickly and efficiently sort packages by zip code.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Checked all outgoing shipments to ensure accuracy of contents.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Ensured compliance with postal regulations regarding hazardous materials handling.
Operations and Facilities Manager
At Your Service Commercial Cleaning
Ewing
01.2013 - 07.2022
- Developed and implemented cleaning processes to ensure consistent and high-quality results.
- Organized and managed staff of cleaners, assigning tasks and monitoring performance.
- Conducted regular inspections to identify maintenance needs in areas such as carpets, furniture, walls, ceiling tiles, windows.
- Resolved customer complaints concerning cleanliness or service issues promptly and professionally.
- Developed a system for scheduling regular deep cleans within each area of responsibility.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
Client Executive
MetLife Insurance
Bridgewater
01.2011 - 01.2012
- Ensured clients received the highest level of service by addressing their needs quickly and efficiently.
- Developed and implemented successful strategies to boost customer satisfaction and retention in insurance policies.
- Facilitated communication between clients and underwriters regarding policy requests or changes.
- Maintained accurate records of all transactions relating to insurance sales, renewals, cancellations.
- Coordinated with internal teams as well as external partners throughout the policy lifecycle.
Investment Advisory Principal
MetLife Insurance
Iselin
01.2009 - 01.2011
- Analyzed client's financial situations, objectives and risk tolerance to develop investment strategies.
- Performed risk assessments to identify areas of non-compliance and potential risks.
- Drafted reports outlining findings from compliance audits and investigations.
- Interpreted legal documents such as contracts, leases, operating agreements.
- Maintained accurate records of all activities related to compliance monitoring.
- Created processes and systems for ensuring ongoing compliance with relevant rules and regulations.
- Coordinated with various departments within the organization to ensure adherence to established standards.
New Business Specialist
MetLife
Edison
01.2005 - 01.2009
Rollover Associate
First Investors Corporation
01.2003 - 01.2005
Education
Bachelor of Arts in Political Science -
Rutgers University
Skills
- Process Improvement
- Inventory Management
- Health and safety compliance
- Data Analysis
- Labor Relations
- Program Administration
- Workflow Optimization
- Incidents management
- Contract Management
- Performance reporting
- Customer Service
- Organizational Management
- Performance monitoring
- Document Control
- Financial Management
- P&L Management
- Customer Retention
- Onboarding and Orientation
- Project Leadership
- Policies and procedures implementation
- Delegation
- Performance Evaluations
- Schedule Management
- High-pressure environments
- Multi-site operations
- Workforce training
- Budgeting and cost control
Certification
Driver's License
Assessments
- Attention to detail, Proficient, 12/2022, Identifying differences in materials, following instructions, and detecting details among distracting information
- Work motivation, Proficient, 09/2020, Level of motivation and discipline applied toward work
- Work style: Reliability, Proficient, 08/2022, Tendency to be reliable, dependable, and act with integrity at work
Personal Information
Relocation: Anywhere
Timeline
UPS Package Handler
UPS
10.2023 - 06.2024
Flex Operations Manager
Block By Block
06.2023 - Current
Operations and Facilities Manager
At Your Service Commercial Cleaning
01.2013 - 07.2022
Client Executive
MetLife Insurance
01.2011 - 01.2012
Investment Advisory Principal
MetLife Insurance
01.2009 - 01.2011
New Business Specialist
MetLife
01.2005 - 01.2009
Rollover Associate
First Investors Corporation
01.2003 - 01.2005
Bachelor of Arts in Political Science -
Rutgers University
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