James Stanley
Odenville,AL
Summary
I started at O'Neal Steel in September of 2001 and have held various positions there. I only listed details of the last three positions I held to keep the resume short. Here is the full list of positions, any of which I will gladly expand in detail upon request. Material Handler, Saw Operator, Sheer Operator, Laser Operator, Shipping and Receiving Coordinator, Sales Representative, Operations Supervisor, Senior Production Scheduler, Operations Supervisor (again), ERP Support Analyst.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ERP Support Analyst
O'Neal Steel
Birmingham, AL
08.2022 - 11.2024
- Tested new products and services (JDE OneWorld version 9.2) prior to launch to ensure they meet quality standards.
- Evaluated software or hardware to recommend improvements or upgrades.
- Assisted users with downloading firmware updates and setting up antivirus software.
- Investigated root cause of various technical issues by conducting research using available resources such as manuals or websites.
- Documented user information, issue details and solutions on service tickets and closed tickets upon resolution.
- Provided technical support to clients via telephone and email, resolving complex issues.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Set up, installed and configured equipment and workstations.
- Handled password resets, software updates and issues promptly, escalating critical problems to appropriate resources.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Identified and resolved issues to maintain connectivity and minimize downtime.
Operations Supervisor
O'Neal Steel
Birmingham, AL
03.2021 - 08.2022
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed employees' work to check adherence to quality standards (ISO 9000 2001) and proper procedures.
- Maintained accurate records of employee attendance and performance reviews.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with all safety regulations in the workplace.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Delegated work to staff, setting priorities and goals.
Senior Production Scheduler
O'Neal Steel
Birmingham, AL
06.2016 - 03.2021
- Created reports detailing product manufacturing timelines and labor hours.
- Used daily system logs to document production information, discussing issues with management.
- Evaluated existing procedures and recommended improvements as necessary.
- Assisted with troubleshooting any delays or problems that may arise during the production process.
- Analyzed data from various sources to make informed decisions regarding production schedules.
- Prepared forecasts based on current trends in order quantities and lead times.
- Developed and implemented plans for the efficient use of materials, machines, and personnel.
- Reviewed production orders to identify and resolve conflicts in scheduling and material availability.
- Monitored daily production schedules to ensure timely completion of all tasks.
- Maintained accurate records of production activities for future reference purposes.
- Coordinated with inventory control team to ensure adequate stock levels for production processes.
- Distributed work orders to departments.
- Communicated with internal departments to coordinate resources needed for successful scheduling operations.
Education
High School Diploma -
Springville High School
Springville, AL05-2000
Skills
- Support ticketing systems
- Application support
- Remote support
- Incident management
- JDE OneWorld expertise
- Training and coaching
- Safety procedures
- Quality assurance (ISO 9000 2001)
- Project management
- Goal setting
- Customer service
- Workflow optimization
- Team development
- Conflict resolution
- Workforce planning
- Inventory control
- Lean practices implementation
- Production schedules
- Strong work ethic
- Critical thinking
- Teamwork and collaboration
- Schedule management
- Shipping logistics
- Training and leadership
- Load planning support
- Warehousing processes
- Motivational leadership
- Transportation management
- Spreadsheet tracking
- Shipping documentation
- Shipping and receiving
- Loading and unloading
- Material safety data sheets
- Forklift operation
- Warehouse safety
- Material handling
- Safety protocols
- Problem-solving
- Heavy equipment operation
- Crane operation
Affiliations
- Coach my son's high school Robotics team
- Drummer in my church's praise team
- Enjoy Music, Movies, Reading, and Video Games
Certification
- Forklift
- Over-head Crane
References
References available upon request.
Timeline
ERP Support Analyst
O'Neal Steel
08.2022 - 11.2024
Operations Supervisor
O'Neal Steel
03.2021 - 08.2022
Senior Production Scheduler
O'Neal Steel
06.2016 - 03.2021
- Forklift
- Over-head Crane
High School Diploma -
Springville High School
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