James Stapleton

Westland,Michigan

Summary

Experienced and compassionate professional with over 20 years in customer service and 2 years as a funeral assistant. Known for excellent communication skills, a strong sense of empathy, and a deep commitment to providing exceptional service during challenging times. Adept at coordinating arrangements, offering support to grieving families, and managing sensitive tasks with the utmost respect and professionalism. Seeking to transition into the mortuary science field to leverage extensive customer care experience, attention to detail, and a passion for helping others in times of need.

Overview

years of professional experience

Work History

Transporter/ Assistant

RG & GR Harris Funeral Homes

06.2023 - Current

Assist funeral directors in coordinating and executing funeral services, ensuring all arrangements meet the family's wishes and the necessary legal requirements.
Prepare and arrange deceased individuals for viewings, ensuring proper handling and presentation with respect and dignity.
Greet and provide support to grieving families, answering questions and providing guidance on funeral plans, service details, and paperwork.
Manage and process required documentation, including death certificates, permits, and contracts, ensuring compliance with regulations.
Coordinate transportation of deceased individuals to and from funeral homes, hospitals, cemeteries, or crematories, ensuring timely and respectful service.
Maintain a clean and organized funeral home, preparing viewing rooms, ensuring proper maintenance of facilities, and managing supplies.

Transporter

Public Funeral Car Service

08.2023 - 12.2024

Safely and respectfully transport deceased individuals from hospitals, residences, or other locations to funeral homes, morgues, or cemeteries, ensuring proper handling at all times.
Follow all local, state, and federal regulations regarding the transportation of deceased individuals, including proper documentation and compliance with health and safety guidelines.
Coordinate with funeral directors, medical professionals, and law enforcement to ensure timely and accurate pick-up and delivery of remains.
Maintain the cleanliness and safety of the vehicle, ensuring it is properly stocked with necessary equipment (e.g., body bags, stretchers, protective gear) for safe and respectful transportation.
Assist with the proper documentation for each transportation, including completion of required forms such as death certificates, release forms, and transport logs.
Handle deceased individuals with dignity and respect, maintaining a compassionate and professional demeanor in all interactions.

Enviornmental Service Tecnician

Garden City Hospital

02.2023 - 08.2023

Clean and sanitize patient rooms, corridors, restrooms, and common areas to ensure a safe, hygienic environment for patients, visitors, and staff.
Disinfect high-touch surfaces such as doorknobs, light switches, handrails, and medical equipment following hospital sanitation standards.
Sweep, mop, and vacuum floors throughout the hospital, maintaining cleanliness and preventing the spread of infection.
Remove trash, waste, and medical disposables from patient rooms and hospital facilities, following proper disposal guidelines.
Clean and disinfect operating rooms, patient care areas, and other high-risk zones with a focus on infection control.

Education

Bachelor of Science - Mortuary Science

Wayne State University

Detroit, MI

06-2026

Bachelor of Science - Communications

Eastern Michigan University

Ypsilanti, MI

04-2017

Skills

Computer skills
Customer rapport
Data entry
Work with minimal supervision

Workload management
File and record keeping
Flexible and adaptable
Customer service

Timeline