James Stefl
Jacksonville,FL
Summary
Skilled multitasker with superior work ethic and integrity. 35+ years of forward-facing customer service and a calm, empathetic demeanor make me an ideal candidate for the Medical Office Specialist position. Up for new challenges and learning new skills. Works well independently and as part of a team in a subordinate or leadership role.
Overview
39
39
years of professional experience
Work History
Flight Attendant
Delta Air Lines
11.1985 - 08.2020
Responsible for the safety and comfort of customers from the boarding process through deplaning. Worked as a team member to assure safety measures were scrupulously adhered to, standard service procedures were followed, and that every customer felt as they were viewed as the most important person on each flight. Well trained for medical emergencies, passenger disruptions, and creating unique problem solving solutions.
Retail Sales and Management
Chess King, Horne's, The Coach House
06.1981 - 09.1985
Education
Bachelor of Arts - Business/Economics
Edinboro University of Pennsylvania
Edinboro, PA05.1985
Skills
- Confident verbal communicator
- Reasonable knowledge of medical and insurance terminology
- Comfortable using computers, Internet and other software programs
- Work effectively as part of service
- Flexible
- Able to deal with problems calmly and efficiently
- Reliable
- Cheerful and positive thinker
- Basic clerical knowledge
Accomplishments
- Presented with Delta Air Lines Chairman's Club award in 2013, which honors the top 1/10th of 1% of employees systemwide.
- Mentored newly hired flight attendants
- Attended Customer Service workshops to highlight the ever-changing expectations of customers
- Assisted customers with luggage stowage to ensure on-time departures
- Assumed the leadership role frequently to coordinate the responsibilities of 4-10 flight attendants
- Worked in sync with pilots, gate agents, cleaners and caterers to assure the best possible flight experience.
Timeline
Flight Attendant
Delta Air Lines
11.1985 - 08.2020
Retail Sales and Management
Chess King, Horne's, The Coach House
06.1981 - 09.1985
Bachelor of Arts - Business/Economics
Edinboro University of Pennsylvania
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