James Stephens
Warner Robins,GA
Summary
Motivated Assistant District Manager with 25 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant District Manager
McAlister's Deli
Van Wert, Ohio
12.2021 - Current
- Monitored sales performance, identified areas for improvement, and recommended strategies to increase profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership and direction to store managers through regular coaching sessions.
- Conducted regular audits of stores to ensure compliance with company regulations.
- Assisted in the development of district-wide policies and procedures to ensure compliance with company standards.
- Developed and implemented action plans to address underperforming store locations.
- Maintained accurate records of employee performance reviews, disciplinary actions, and training programs.
- Created detailed reports summarizing sales data, inventory levels, labor costs.
- Oversaw budgeting processes including forecasting revenue goals, cost control measures.
General Manager
Zoners Pizza
Warner Robins, GA
04.2018 - 10.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Kitchen Manager
Props Steak and Seafood
Warner Robins, GA
05.2016 - 04.2018
- Developed and implemented kitchen policies, procedures and quality standards.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Inspected equipment regularly to identify necessary repairs or replacements.
General Manager
Moonhanger Group
Macon, Georgia
05.2014 - 05.2016
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Education
Some College (No Degree) - Culinary Arts
Helms College
Macon, GASkills
- Operations Management
- Operations Support
- Customer Relations
- Staff Development
- Sales monitoring
- Employee Scheduling
- Product and service knowledge
- Employee Performance Evaluations
- Recruiting and interviewing
Certification
- Serv-Safe Manger Certification
- Serv-Safe Proctor
Timeline
Assistant District Manager
McAlister's Deli
12.2021 - Current
General Manager
Zoners Pizza
04.2018 - 10.2021
Kitchen Manager
Props Steak and Seafood
05.2016 - 04.2018
General Manager
Moonhanger Group
05.2014 - 05.2016
Some College (No Degree) - Culinary Arts
Helms College