James Stephens
Lubbock,TX
Summary
Adept at merchandise planning and fostering teamwork, I significantly enhanced customer satisfaction and sales at Target. Leveraging strong problem-solving abilities and a knack for brand awareness, I effectively managed inventory and promoted key products, contributing to a welcoming store environment and efficient operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Merchandise Expert
Target
07.2022 - 08.2024
- Provided expert assistance to customers, guiding them towards selecting the most suitable products for their needs.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Picked and packed order items.
- Managed end-cap displays effectively, showcasing popular items or seasonal promotions for maximum visibility.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Maximized sales opportunities by staying informed about current promotions and actively promoting them to customers during interactions.
- Enhanced store appearance for a welcoming environment through regular cleaning and organizing tasks.
- Assisted in training new employees, sharing expertise on store procedures and best practices for success in the role.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Stocked designated items on shelves, end caps and displays.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Stocked shelves to match planogram images and instructions.
- Greeted customers and directed to requested products.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Improved customer satisfaction by providing excellent service and addressing inquiries efficiently.
- Facilitated efficient customer transactions at registers while prioritizing accuracy in handling cash payments and processing returns.
- Updated merchandise pricing to match new values and special promotional rates.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Managed timely and effective replacement of damaged or missing products.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Texas Tech University
Lubbock, TX05-2028
Skills
- Task Delegation
- Brand Awareness
- Store Layout
- Merchandise planning
- Teamwork and Collaboration
- Customer Service
- Time Management
- Dependable and reliable
Accomplishments
- Supervised team of new staff members.
Certification
- Texas Driver's License
Timeline
General Merchandise Expert
Target
07.2022 - 08.2024
High School Diploma -
Texas Tech University