James Stewart
San Jose,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Able to smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Senior Health Service Representative
County Of Santa Clara
08.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responsible for patient payment for services via POS system.
- Responsible for verifying information for financial assistance and routing for financial counselors.
- Updated account information to maintain patient records.
- Provided primary customer support to internal and external customers.
Administrative Support Officer
County Of Santa Clara
04.2023 - 08.2023
- Team Member with Med-Assist, A county grant funded program designed to help the "missing middle" in terms of prescription medication needs.
- Responsible for taking incoming calls from patients of the Santa Clara County Health and Hospitals Systems who were interested in signing up for the program.
- Set up and conducted in person meetings with patients to go over program applications and review supporting documents.
- Followed up with patients about necessary pharmacy and medication information and financial information.
- Operate online patient portal to verify information and document any changes.
SCC Mass Vaccination Operations Manager
County Of Santa Clara
04.2022 - 04.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Mobile Vaccination Program Manager
Heluna Health Inc
09.2021 - 03.2022
- Managed a Team of 20+ Clinic Support Staff
- Primary P.O.C for all Clinic Operations
- Coordinated Clinic flow and Designated team responsibilities to support staff and Staff Scheduling
- Worked in conjunction with clinical staff to ensure correct vaccinations and eligibility requirements were met
- Coordinated with the logistics team and facility drivers to ensure all supplies needed to run clinics were on hand for all staff.
Clinic Support Staff
Heluna Health
04.2021 - 09.2021
- Responsible for greeting patients as they arrived at the clinic
- Determining Eligibility and vaccine type/ Escalating any questions to Vaccination Site Manager
- Patient Registration/ Data Entry
- Patient Observation for Adverse effects after receiving vaccination.
Undercover Loss Prevention Agent
Goodwill of Silicon Valley
10.2019 - 03.2020
- Detected, observed and investigated potential shoplifters
- Worked closely with local law enforcement and provided detailed statements on theft cases
- Documented incidents, report emergency situations and contacted the appropriate authorities
- Conducted loss prevention apprehensions/recoveries as described post order.
Education
AA Degree in Liberal Arts in Behavioral Sciences -
De Anza College
Cupertino, CA05.2017
Skills
- Customer Support
- Needs Analysis
- Telephone Reception
- Technical Troubleshooting
- Paperwork Processing
- Records Management
- Staff Training
- Customer Relations
- Policy Implementation
- Workforce Management
- Operations Management
- Staff Development
- Verbal and Written Communication
- Patient engagement and service
Accomplishments
- Supervised team of 75 Clinical and Non-Clinical staff members.
- Operations Manager for the Largest Covid-19 Vaccination clinic in the county.
- Mobile Vaccination team leader whose clinic was one of the first to begin Pediatric Covid-19 Vaccinations.
- Achieved enrolling over 1000 Santa Clara County Residents in the Med-Assist program through effectively helping with active enrollment duties such as cold calls and patient outreach.
- Recognized by Dr. Sara Cody and County of Santa Clara for work during the 2020 pandemic.
- Recognized by Narinder Singh- Director of Pharmacy for Santa Clara Valley Medical Center for work done with the Med-Assist Program.
Skills Interests
Strong communication and interpersonal skills, proficient at typing, leadership skills, Keen attention to detail, fast learner and critical thinker, Excellent with Google suite and Microsoft Office, Infant Child and Adult CPR Certified, Fully Vaccinated, Fishing, working on cars, relaxing
Volunteer Experience
- De Anza College, Cupertino, CA, 08/2019, 05/2022, Assistant Throws Coach, Coached 20 athletes in various throws events- such as hammer, javelin, shotput and discus. Engaged in strength and conditioning for the athletes and provided guidance on technique.
- South Bay Community Church, CA, Volunteered at various sites throughout the Bay Area working with various populations such as the Homeless, HIV community, LGBTQ community, underprivileged youth, Youth of Incarcerated parents, Youth with mental/cognitive disabilities and many other populations.
Timeline
Senior Health Service Representative
County Of Santa Clara
08.2023 - Current
Administrative Support Officer
County Of Santa Clara
04.2023 - 08.2023
SCC Mass Vaccination Operations Manager
County Of Santa Clara
04.2022 - 04.2023
Mobile Vaccination Program Manager
Heluna Health Inc
09.2021 - 03.2022
Clinic Support Staff
Heluna Health
04.2021 - 09.2021
Undercover Loss Prevention Agent
Goodwill of Silicon Valley
10.2019 - 03.2020
AA Degree in Liberal Arts in Behavioral Sciences -
De Anza College
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