Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

James St. Louis

Atlanta,GA

Summary

Dynamic professional with extensive experience in team leadership and customer relationship management. Skilled in problem-solving and operational efficiency, successfully implemented procedures that improved workflow across departments. Committed to fostering team development and achieving strategic business goals.

Overview

6
6
years of professional experience

Work History

Director of Operations

Chick-fil-A Avalon
Atlanta, Georgia
06.2025 - Current
  • Streamlined inventory management and coordinated supply chain activities to enhance efficiency.
  • Implemented operational procedures that improved workflow across multiple departments.
  • Oversaw daily operations, ensuring strict adherence to service standards.
  • Analyzed operational data, identifying opportunities for process improvement and cost reduction.
  • Ensured compliance with health and safety regulations within restaurant environment.
  • Resolved customer service issues promptly, maintaining high levels of satisfaction.
  • Collaborated with management to establish operational goals aligned with business strategy.
  • Provided leadership and guidance to subordinate managers and supervisors, fostering team development.

Shift Leader

Chic-Fil-A
Atlanta , GA
09.2024 - 05.2025
  • Supervised team members to ensure efficient daily operations and workflow.
  • Trained new employees on company policies and procedures to enhance performance.
  • Resolved customer inquiries and complaints, boosting satisfaction and loyalty.
  • Conducted regular safety inspections to maintain workplace standards.
  • Verified cash drawer accuracy during opening and closing shifts.
  • Delegated tasks and monitored activities to uphold productivity and service levels.
  • Ensured cleanliness of dining areas, restrooms, and kitchen equipment for safety.
  • Adhered to health code regulations while preparing food items.

Camp Experience Coordinator

Winshape Camps
Atlanta , GA
09.2019 - 08.2024
  • Created engaging games and activities for thousands of campers during summer sessions.
  • Conducted thorough research to gather relevant information for ongoing projects.
  • Facilitated onboarding processes for new team members by providing necessary resources.
  • Updated project tracking systems to accurately reflect current statuses and deadlines.
  • Monitored inventory levels and managed ordering of supplies as needed.
  • Streamlined communication between departments to resolve issues promptly.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Executed large-scale training events to enhance staff capabilities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, interviewed and selected employees to fill vacant roles.

Summer Camp Director

WinShape Camps for Communities
Atlanta , GA
05.2021 - 08.2022
  • Supervised staff to ensure compliance with safety protocols and camp guidelines.
  • Trained new counselors in communication and conflict resolution skills.
  • Fostered positive camp environment through consistent feedback and encouragement.
  • Collaborated with community partners to enhance camp resources and offerings.
  • Resolved conflicts between staff and campers in a timely manner.
  • Provided guidance to counselors on managing challenging camper interactions.
  • Maintained records and evaluations of staff, programs, and infrastructure.
  • Monitored budget allocations for supplies, equipment, and transportation expenses.

Education

High School Diploma -

Augusta Prep Day School
Augusta, GA
05-2016

Some College (No Degree) - Communications

Auburn University
Auburn, AL

Skills

  • Customer relationship management
  • Team leadership
  • Conflict resolution
  • Problem solving
  • Process improvement
  • Staff training and development
  • Work delegation
  • Communication skills
  • Professionalism

Accomplishments

  • Received a Second Mile Service award for my work on a leadership team for summer camp.

Timeline

Director of Operations

Chick-fil-A Avalon
06.2025 - Current

Shift Leader

Chic-Fil-A
09.2024 - 05.2025

Summer Camp Director

WinShape Camps for Communities
05.2021 - 08.2022

Camp Experience Coordinator

Winshape Camps
09.2019 - 08.2024

High School Diploma -

Augusta Prep Day School

Some College (No Degree) - Communications

Auburn University

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